Open To Work
Tala Naffa
Kissimmee,FL
Summary
Dynamic Operations Supervisor with a proven track record at Amany Tours, excelling in performance monitoring and logistics oversight. Enhanced team productivity through effective task delegation and staff supervision, while implementing strategic solutions that improved operational efficiency. Strong problem-solving skills complemented by a commitment to fostering positive customer relations.
Overview
24
24
years of professional experience
Work History
Operations Supervisor
Amany Tours
09.2015 - 08.2025
- Supported team projects by coordinating schedules and resources efficiently.
- Assisted in developing operational processes to enhance workflow efficiency.
- Learned industry best practices through hands-on training and mentorship opportunities.
- Adapted quickly to new tools and systems, improving overall task execution.
- Collaborated with team members to ensure consistent quality and adherence to standards.
- Contributed to problem-solving discussions, enhancing team communication and effectiveness.
- Engaged in continuous learning initiatives to foster personal and professional growth.
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Supervised daily operations to ensure efficient workflow and adherence to safety protocols.
- Trained new staff on operational procedures and best practices for improved performance.
- Coordinated daily operational activities to ensure efficient workflow and adherence to company policies.
- Assisted in managing supply inventory, optimizing stock levels, and reducing excess materials.
- Developed and maintained filing systems for accurate record-keeping and easy retrieval of information.
- Streamlined communication between departments to enhance collaboration on projects and initiatives.
- Provided administrative support with accurate document preparation and data entry.
- Contributed to development of operational procedures to improve efficiency and accuracy.
- Assisted in the development of standard operating procedures to maintain consistency and accuracy across all tasks.
Shift Manager
Naffa Gestation
02.2002 - 03.2015
- Supervised daily operations to ensure high-quality service and adherence to safety standards.
- Trained and mentored staff on best practices for customer engagement and operational efficiency.
- Implemented inventory management procedures, reducing waste and improving product availability.
- Coordinated scheduling and workflow to optimize team performance during peak hours.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Analyzed operational processes, identifying areas for improvement and implementing strategic solutions.
- Developed training materials to streamline onboarding process for new employees, increasing retention rates.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Led initiatives to enhance team collaboration, resulting in improved communication and morale among staff members.
Education
High School Diploma -
08-1995
Skills
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
- Logistics oversight
- Warehouse operations
- Customer relations
Work Preference
Job Search Status
Open to workWork Type
Full TimeContract WorkLocation Preference
On-SiteRemoteSalary Range
$50000/yr - $200000/yrLanguages
Arabic
Professional Working
Spanish
Professional Working
Timeline
Operations Supervisor - Amany Tours
09.2015 - 08.2025
Shift Manager - Naffa Gestation
02.2002 - 03.2015
Hassan Al Basry - High School Diploma,
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