Summary
Overview
Work History
Skills
Timeline
Generic

Tala Perez

Houston,USA

Summary

Dedicated and thorough professional with professional experience in process development, client relations, project management, and training. Seeking a permanent role in a company where I can learn and grow as much as I can contribute and aid in succeeding objectives.

Overview

11
11
years of professional experience

Work History

Project Coordinator

Verge Network Solutions
Houston, Texas
07.2024 - 01.2025
  • Created project status presentations for delivery to customers or project personnel.
  • Participated in professional development opportunities to stay current with industry trends and technologies.
  • Collaborated with internal teams to develop project solutions resulting in on-time execution.
  • Performed regular reviews of project documentation and communicated results with relevant personnel.
  • Used control tools to update and monitor project schedules.
  • Identified project needs by reviewing project objectives and schedules.
  • Developed and implemented project tracker or calendar to meet and maintain standards.
  • Submitted and was responsible for number porting with different vendors
  • Created and collaborated with clients for legal documentation
  • Worked in Quickbooks for invoicing and payments
  • Created and managed several auditing reports for internal spending and external expenses
  • Scheduled meetings and installations with client and technical staff
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Utilized various software and tools to streamline processes and optimize performance.

Internal Programs Analyst

Ontellus
Houston, USA
11.2019 - 06.2024
  • Maintains, updates, and designs internal and external systems
  • Verifies and upkeeps legal documents in compliance with individual state law
  • Transitions and allows full integration to new systems
  • Ensures full client profile setup upon onboarding and consistent updates to framework and profiles
  • Creates, monitors, and audits Legal paperwork and agreements between client and company
  • Establishes workflows between clients and order processing teams
  • Work with development to create new interfaces, tools, and reports
  • Designed and tested new processes and systems
  • Leads process implementation, data verification, and workflow maintenance for department
  • Solely responsible of four channels of incoming work
  • Collaborated on research, reporting, projects, and process updates
  • Utilizes excel, interpersonal reports, Office, MR8, Record Portals, and live Feeds
  • Prepares proposals, training materials, and process documentation
  • Develops new procedures for satellite offices, implements new protocol and workflows between departments
  • Documents and updates processes for both internal and external facing roles
  • HIPAA compliant
  • Maintains consistent and positive relationship with Sales, Internal Departments, Clients, and Custodians

Process Developer

NationalVendor-A Genpact Company
Atlanta, USA
06.2015 - 05.2019
  • Monitored, created, and designed interfaces for new system and current processes
  • Case Manager for Wildfire Claims
  • Worked with all facets of internal staff and external clients
  • Created training materials
  • Completed analysis, reports, and feedback that directly improved department's TIP times
  • Worked and trained in resourcing, property, content valuation, onsite, project management

Administrative Support Specialist

BrightClaim
Atlanta, USA
06.2014 - 08.2014
  • Handled all new claim assigning, dispatching, and case reviews/audits
  • Reviewed resumes and conducted interviews for hiring of field employees for the department
  • Resourcing projects and dispatching calls
  • Symbility, XACTAnalysis, Comma, and Profile Gorilla
  • Handled all incoming calls, emails, new assignments, mail, and faxes

Skills

  • Client Relations
  • Process Development
  • Project Management
  • Training and Employee Enhancement
  • Legal Knowledge and Compliance
  • Microsoft Office
  • Quickbooks

Timeline

Project Coordinator

Verge Network Solutions
07.2024 - 01.2025

Internal Programs Analyst

Ontellus
11.2019 - 06.2024

Process Developer

NationalVendor-A Genpact Company
06.2015 - 05.2019

Administrative Support Specialist

BrightClaim
06.2014 - 08.2014

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Tala Perez