Tala Raines
Memphis,TN
Summary
Reliable and results-driven professional with a track record of enhancing customer satisfaction and streamlining operations across roles at FedEx and other notable companies. Excelled in complaint resolution and quality control, demonstrating exceptional customer relations and data entry proficiency. Achieved significant improvements in efficiency and accuracy, underscoring a commitment to excellence and strong organizational skills.
Overview
6
6
years of professional experience
Work History
Freelance Representative
Shiftsmart,Veryable,etc...
01.2024 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Delivered high-quality customer support including: issue resolution,answering inquiries,and troubleshooting problems whilst maintaining a professional demeanor.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Material Handler
FedEx
01.2022 - 11.2023
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Used hand-held scanners and physical logs to accurately track item movements.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Supported production line with timely material supply, keeping operations running without interruptions.
Packer
DoorDash
07.2020 - 12.2021
- Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
- Inspected items to identify discrepancies and damages and reported to supervisor.
- Reduced errors in shipments by carefully inspecting packages for quality and accuracy.
- Increased accuracy of packed items by diligently following packing lists and verifying product information.
Cashier
Taco Bell
12.2018 - 06.2020
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
High School Diploma -
Cordova High School
06-2020
Skills
- Customer relations
- Data entry proficiency
- Quality control
- Client relationship building
- Complaint resolution
- Active listening
- Customer relationship management (CRM)
- Proficient organization
Timeline
Freelance Representative
Shiftsmart,Veryable,etc...
01.2024 - Current
Material Handler
FedEx
01.2022 - 11.2023
Packer
DoorDash
07.2020 - 12.2021
Cashier
Taco Bell
12.2018 - 06.2020
High School Diploma -
Cordova High School
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