Summary
Overview
Work History
Education
Skills
Timeline
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Tala Walker

Mansfield,TX

Summary

Dynamic and results-oriented professional with a proven track record at Grainger, Rue21 and Styled with grace, excelling in roles requiring exceptional customer service and organization skills. Dedicated team played renowned for enhancing customer satisfaction and adept at verbal communication, consistently fostering positive client relationships. Leveraged expertise in order picking and processing to exceed productivity targets by a significant margin in a fast pace environment.

Overview

6
6
years of professional experience

Work History

Warehouse Associate

Grainger
08.2023 - Current
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Displayed adaptability by taking on various roles within the warehouse as needed, including receiving and shipping
  • Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
  • Assisted in reducing product damage by properly handling and storing materials.
  • Manually or mechanically loaded and unloaded materials from pallets, trailers and box trucks.
  • Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.

Receptionists

Styled With Grace
10.2020 - 08.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and professionally to schedule and confirm appointments.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.

Server

Movie Tavern
08.2019 - 06.2020
  • Demonstrated strong multitasking skills by managing multiple customers simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Sales Associate Supervisor

Rue21
07.2018 - 06.2020
  • Assisted in the creation of visually appealing product displays that showcased merchandise effectively, driving increased sales interest from customers.
  • Enhanced customer satisfaction through attentive service and product knowledge.
  • Conducted regular performance reviews for sales associates, setting clear expectations and goals for professional growth and development.
  • Collaborated with other supervisors to share best practices and implement improvements across departments.
  • Conducted regular inventory audits to maintain accurate stock levels and minimize shrinkage due to theft or damage.
  • Resolved escalated customer complaints professionally while maintaining a focus on preserving long-term client relationships.

Education

Crowley High School
Crowley, TX
05.2018

Skills

  • Order picking and processing
  • Shipping and receiving
  • Labeling and boxing
  • Exceptional customer service
  • Memory retention
  • Liquor, wine, and food service
  • Company policy adherence
  • Returns processing
  • Inventory assistance
  • Organization skills
  • Telephone skills
  • Verbal and written communication

Timeline

Warehouse Associate

Grainger
08.2023 - Current

Receptionists

Styled With Grace
10.2020 - 08.2023

Server

Movie Tavern
08.2019 - 06.2020

Sales Associate Supervisor

Rue21
07.2018 - 06.2020

Crowley High School

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Tala Walker