Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Talacha Phillips

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Valet

Northside Lexus
09.2021 - Current
  • Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
  • Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
  • Assisted guests with luggage and personal items, ensuring smooth transitions between arrival and departure.
  • Streamlined vehicle retrieval process with effective communication between team members, minimizing wait times for guests.
  • Handled guest inquiries and provided directions or assistance as needed, demonstrating excellent customer service skills.
  • Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
  • Managed high-volume situations during peak hours by prioritizing tasks and working closely with colleagues to maintain efficiency.
  • Promoted repeat business through friendly interactions and consistent delivery of prompt service to all customers.

Finance Administrator

Northside Lexus
01.2021 - Current
  • Completed clerical and data entry tasks to optimize financial procedures.
  • Reconciled accounts and investigated variances.
  • Prepared and posted receipts and deposits to facilitate standard bookkeeping.
  • Monitored and compiled data and reports to present to leadership.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • Supported financial director with special projects and additional job duties.
  • Established internal audit procedures to validate and improve accuracy of financial reporting.

Business Development Specialist

Northside Lexus
01.2021 - Current
  • Expanded customer base by identifying needs, developing solutions and delivering client-centered products.
  • Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Built relationships with customers and community to promote long term business growth.
  • Contributed to team objectives in fast-paced environment.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Presented professional image consistent with company's brand values.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Recorded accurate and efficient records in customer database.
  • Kept detailed records of daily activities through online customer database.

Lead Teacher

Greengate Academy
10.2017 - 09.2020
  • Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
  • Collaborated with colleagues to design interdisciplinary units of study, fostering a deeper understanding of content across subject areas.
  • Designed and executed project-based learning experiences, promoting teamwork, problem-solving skills, and real-world connections for students.
  • Used data-driven decision-making processes to analyze student performance trends and adjust instructional practices accordingly, leading to improved outcomes.
  • Led a team of educators in developing cohesive curricula aligned with state standards, ensuring consistency across grade levels and subject areas.
  • Implemented assessment tools that monitored student progress throughout the year, allowing for targeted interventions when needed to close achievement gaps.

Education

High School Diploma -

The Family Learning Center
Rochester, NY
05.1998

Skills

  • Customer Service and Support
  • POS System Operations
  • Punctual and Reliable
  • [Language] Fluency
  • Customer Service
  • Payment Processing
  • Clean Driving Record
  • Time Management
  • Attention to Detail
  • Flexible Schedule

Accomplishments

  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

Timeline

Valet

Northside Lexus
09.2021 - Current

Finance Administrator

Northside Lexus
01.2021 - Current

Business Development Specialist

Northside Lexus
01.2021 - Current

Lead Teacher

Greengate Academy
10.2017 - 09.2020

High School Diploma -

The Family Learning Center

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Talacha Phillips