Summary
Overview
Work History
Education
Skills
Like watching movies
Timeline
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Talahatu Habib

La Vergne,Tennessee

Summary

Entry-level professional with excellent communication, problem-solving, multitasking, detail-oriented, and organizational skills, aiming to secure a Claim Adjuster role to contribute to efficient claims resolution, uphold company standards, and ensure customer satisfaction through meticulous investigation and fair settlement practices.

Overview

8
8
years of professional experience

Work History

Frontend Team Lead/Customer Service Representative

Walmart
08.2022 - Current
  • Manages high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolves customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handles escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responds to customer requests for products, services, and company information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Implemented rewards program that encouraged repeat business and strengthened customer relationships.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.
  • Promptly responded to inquiries and requests from prospective customers.
  • Investigated and resolved accounting concerns.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.

Customer Service & Money Service Representative

Wal-Mart
01.2017 - 01.2022
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
  • Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
  • Operated in dynamic, high-volume environments to provide skilled assistance to more than 100 customers each day.
  • Accepted payments and updated accounts with latest information.
  • Provided information about company products and services, and capitalized on upsell opportunities.
  • Contributed to positive team morale by fostering an inclusive work environment that encouraged collaboration amongst colleagues from diverse backgrounds and skill sets.
  • Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities.
  • Enhanced customer satisfaction by swiftly addressing and resolving sales-related issues.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Educated customers about billing, payment processing and support policies and procedures.

Education

Bachelor of Science - Supply Chain, Transportation & Logistics

01.2022

Skills

  • Customer Focus
  • Coaching and Mentoring
  • Multitasking Abilities
  • Task Prioritization
  • Computer Literacy
  • Active Listening
  • Problem-Solving
  • Attention to Detail
  • Excellent Communication
  • Adaptability

Like watching movies

I like watching movies and dramas from Korea and China. Dramas like Crush Landing on You and Are You the One were favorites.

Timeline

Frontend Team Lead/Customer Service Representative

Walmart
08.2022 - Current

Customer Service & Money Service Representative

Wal-Mart
01.2017 - 01.2022

Bachelor of Science - Supply Chain, Transportation & Logistics

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Talahatu Habib