Summary
Overview
Work History
Education
Man of Faith
Timeline
Generic

Talaijoyita 'T.J' Tamasese

Radcliff,KY

Summary

I was let aware of the opening position, within the Tier II personnel, by some colleagues.

I have been working towards attaining my CompTIA Security +/familiarizing myself with said cert., while also learning about other similar certs. (such as the Network+ & A+ certificate) along the way.

I presumed applying for an opening such as this, Tier II Agent, would only benefit the company (as well as myself) more since what I have been studying/listening on aligns with what is required out of a Tier II Agent.

The main issue that I, as an employee, have been dealing with is time. Scheduling appointments, convenient to my doctor(s), optometrist(s), etc., needing to visit offices such as the DMV, Banks, the likes, have been difficult for myself due to said office hours only being open/available when I, myself, am on the clock; the reason behind a majority of my time away (Mentioning this in regards to potential concerns of my availability). However, since Tier II has openings for later shifts, I feel as though my productivity, within the office and even outside it, would increase much more!

Overview

1
1
year of professional experience

Work History

DHRA DSC (Technical) Tier I Representative

InspiriTec
Fort Knox, KY
08.2023 - Current
  • Greeted customers and responded to inquiries in a timely manner.
  • Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
  • Answered phone calls and directed them to appropriate personnel.
  • Established positive relationships with customers through effective communication techniques.
  • Consistently met daily performance goals set by management team members.
  • Participated in training sessions designed to improve overall job performance.
  • Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
  • Utilized broad knowledge to recommend solutions to potential customers.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Education

High School Diploma -

Educational Partnership High School
Long Beach, CA
06-2022

Man of Faith

  • I am a follower of Jesus Christ and with that being said, I instill a lot of my beliefs and values within how I present myself. (I do not cuss, like to gossip, dress inappropriate...)
  • I try my best to treat all others with respect and kindness!
  • I prioritize God and my family above all!

Timeline

DHRA DSC (Technical) Tier I Representative

InspiriTec
08.2023 - Current

High School Diploma -

Educational Partnership High School
Talaijoyita 'T.J' Tamasese