Talaiysiah Parker
Macon,GA
Summary
I am a dedicated customer service specialist, providing support to prioritize efficiency in a fast-paced work environment. I am adaptable, as I have a talent for adjusting to new environment. I have successfully worked as part of a team to reach personal and business goals for many years. I am known for successfully handling escalated customer support issues effectively and professionally.
Overview
9
9
years of professional experience
Work History
Patient Coordinator
Aspen Dental
Macon, Georgia
05.2021 - 09.2024
- Managed patient scheduling and appointment confirmations for dental services.
- Assisted patients with insurance verification and payment arrangements, facilitating seamless treatment access.
- Maintained accurate patient records and updated information in electronic systems to ensure compliance and accessibility.
- Educated patients on treatment options and post-visit care instructions clearly.
- Delivered customer service by addressing patient inquiries and concerns with up-to-date knowledge of products and services.
Customer Service Representative
GEICO
Macon, Ga
07.2019 - 01.2021
- Resolved customer issues through effective communication and problem-solving techniques.
- Answered customer inquiries and provided accurate information regarding products and services.
- Conducted follow-up calls to ensure customer needs were met promptly.
- Maintained accurate records of customer interactions in the company database.
Leasing Consultant
Arium at Brookhaven
Brookhaven, Ga
07.2018 - 07.2019
- Led property tours, showcasing key features and benefits to engage potential residents.
- Guided prospects in identifying ideal units tailored to their preferences.
- Managed lease agreements and ensured compliance with company policies.
- Utilized CRM software to track leads and maintain residents' communication records.
- Initiated contact and followed up with residents regarding renewal notices to ensure retention.
Leasing Consultant
Madison at Riversound
Lawrenceville, GA
06.2017 - 09.2018
- Achieved 35% closing ratio for new leases and renewals, contributing to overall occupancy goals.
- Streamlined move-in and move-out procedures, enhancing resident experience and satisfaction.
- Maintained accurate records of leases and tenant communications.
- Updated resident data into the property management software system daily.
- Facilitated submission of work orders and coordinated maintenance for over 200 units, ensuring timely upkeep and resident comfort.
- Escalated critical issues to the property manager to deliver immediate resolution.
- Maintained cleanliness and presentation of units for potential residents.
Leasing Consultant
Winstead Apartments
Stockbridge, Georgia
05.2015 - 06.2017
- Assisted prospective tenants with property tours and leasing information.
- Managed lease applications and conducted background checks for applicants.
- Coordinated move-in and move-out procedures for residents efficiently.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Developed relationships with residents to enhance community engagement.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
Skills
- Lease Management
- Yardi
- Knock
- BlueMoon
- Realpages
- Onesite
- Effective communication
Timeline
Patient Coordinator
Aspen Dental
05.2021 - 09.2024
Customer Service Representative
GEICO
07.2019 - 01.2021
Leasing Consultant
Arium at Brookhaven
07.2018 - 07.2019
Leasing Consultant
Madison at Riversound
06.2017 - 09.2018
Leasing Consultant
Winstead Apartments
05.2015 - 06.2017