Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Talal Hussain

South Elgin,IL

Summary

Experienced IT leader specializing in Agile methodologies, project delivery, and cross-functional team leadership. Proven ability to drive infrastructure modernization, streamline processes, and align technical initiatives with business goals. Skilled in coaching teams, managing large-scale migrations, and delivering strategic insights to stakeholders. Recognized for fostering collaboration and operational improvements across global teams.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Vice President - Lead Technical Program Manager

JPMorgan Chase
Chicago, IL
09.2024 - Current
  • Led cross-functional CRM CC360 Architecture & Data workstream teams, resolving blockers and driving progress through biweekly sprint updates.
  • Managed a comprehensive CRM backlog in collaboration with product and engineering teams to align with business needs.
  • Mentored engineering teams, ensuring adherence to Agile best practices and fostering a culture of collaboration and accountability.
  • Developed data-driven strategic presentations, synthesizing analytics to support key decision-making for stakeholders.
  • Collaborated with architects to align CRM initiatives with long-term CC360 roadmap goals.

Vice President - Infrastructure Project Manager

JPMorgan Chase
Chicago, IL
08.2020 - 07.2024
  • Directed modernization and migration projects, including GAP, GKP, GOS, and AWS integrations, streamlining infrastructure for key business applications.
  • Built strong global partnerships with stakeholders and led senior-level strategic planning for large-scale infrastructure projects.
  • Executed end-of-life infrastructure decommissioning projects, ensuring alignment with business KPIs and compliance standards.
  • Synthesized technical documentation and lessons learned into actionable insights for continuous improvement.
  • Provided technical leadership for database migrations, including Oracle DBaaS, SQL Server, and bespoke servers.

Associate - Production Management

JPMorgan Chase
Chicago, IL
01.2012 - 01.2020
  • Agile Project Management - Managed Team Apollo Prod Management Automation backlog in JIRA, collaborating with Scrum teams in 2-4 week sprints to deliver automation and performance improvement initiatives.
  • DevOps & SRE Alignment - Assisted Production Management teams in aligning with DevOps/SRE strategies to optimize operational efficiency.
  • Application Monitoring & Troubleshooting -Identified and resolved issues for critical applications (PaymentNET4, SUA, MC, Visa, TSYS, HP Mainframes), ensuring seamless functionality for JPMC external clients.
  • Incident Investigation & Resolution - Conducted in-depth analysis of production issues using Oracle SQL Developer, Splunk, and Dynatrace, resolving complex database and file transfer errors (Control-M, vendor processors).
  • Incident and Risk Management - Took full ownership of production issues, mitigating risks, escalating as necessary, and coordinating with business and technology partners to drive resolution.
  • Stakeholder Communication - Engaged with end users, engineers, operations, product, and program management to ensure transparency and efficiency in production support efforts.
  • Vendor and Defect Management - Collaborated with third-party vendors on production cases, root cause analysis, workaround solutions, and defect resolution.
  • On-Call & Monitoring - Participated in rotation on-call schedules, monitoring application health through Wily, Control-M file watchers, and production ticket queues (Peregrine).
  • Documentation and Knowledge Management - Created and maintained production support documentation, ensuring knowledge transfer, and process standardization across applications..
  • Process Improvement & Compliance - Adhered to operational standards while recommending enhancements for efficiency and effectiveness in production workflows.
  • Performance Reporting & ITSM Planning - Provided environmental performance metrics, reporting opportunities, and developed ITSM implementation plans for production database changes, ensuring quality assurance before deployment.

Application Support Analyst

Abbott Laboratories
Waukegan, IL
01.2008 - 01.2012
  • Provide effective IT support to 4000 Abbott's field sales representatives
  • Support sales rep with Siebel database applications (Siebel 6.0 and 7.8)
  • Create sales calls data reports for District Managers
  • Run DB extracts on the server to pull new databases for the clients
  • Provide technical support using remote control software Dameware and Webex for NT/2000/ XP Professional & Server, Office 2003, Lotus Notes 6.5 and 8.5, MS Outlook, Siebel, WebEx, VPN configurations (UDP/TCP), Aircards, Cryptocards, Citrix, Business Objects and proprietary applications: (Afaria Server and PPD Gateway)
  • Assist clients with Active Directory conversions, Domain setup, LAN, and wireless issues on Lenovo tablets: x41, x60, x61, x200 and x201 tablets
  • Provide proprietary application support for clients on iPads 1 and 2
  • Support sales reps with the docking station tablet back up processes and restoring data from rescue and recovery utility on x41, x60, x61, x200 and x201 tablets
  • Create and modify solutions for Level 1 in KNOVA
  • Provide technical support by using the help desk ticketing system ClarifyCRM software

Oracle Database Administrator (Siebel & Salesnet)

PST Sales & Marketing
Bloomingdale, IL
01.2007 - 01.2008
  • Managed database security for PST and clients
  • Designed and developed database structure according to client's needs
  • Developed queries in Siebel & Salesnet to modify changes in the data
  • Created dashboards for internal and external use
  • Developed sales and telemarketing statistics reports in Siebel/Salesnet for Clients
  • Prepared weekly & monthly campaign reports and distributed them to clients
  • Established relationships with clients and vendors
  • Provided access and training to the clients on the use of Siebel and Salesnet databases
  • Managed IT projects for Siebel and Salesnet with team members
  • Provided deployment, and ongoing support and maintenance to the clients for Siebel and Salesnet
  • Managed PST's Local Area Network and InterTel phone system

IT Intern

Chicago Federation of Labor
Chicago, IL
01.2006 - 01.2007
  • Troubleshoot issues with the agency's network and windows server
  • Provided technical assistance to staff regarding hardware and software
  • Worked with the agency's technology consultants and vendors to address IT problems
  • Assisted management in developing a technology policy and procedures manual
  • Document computer and peripheral equipment purchases and track use of equipment
  • Maintained the agency's website
  • Assisted staff develop the organization's internal database (MS Access)
  • Provided technology sessions to the seniors in hardware and software
  • Managed Active Directory server

Education

Master of Science - IT project Management

DePaul University
Chicago, IL
06-2012

Bachelor of Science - Network Technologies

DePaul University
Chicago, IL
06-2007

Some College (No Degree) -

College of DuPage
Glen Ellyn, IL

Skills

Technical skills

  • Agile Development (Trello, Jira, Scrum, Kanban)
  • Programming and Web Technologies (HTML, CSS, SQL, Python)
  • Monitoring Tools (Dynatrace, AppD, Geneos, AWS CloudWatch)
  • Software Development Life Cycle (SDLC)
  • Data analysis
  • Infrastructure Management
  • Risk Assessment
  • Process Improvement, Change Management, OKRs and KPIs

Soft skills

  • Project Management
  • Business Analysis
  • Interpersonal skills
  • Leadership Skills
  • Communication skills
  • Cross-functional team leadership
  • Complex Problem-solving

Certification

  • Certified Scrum Master (CSM)
  • Advanced Certified Scrum Master (ACSM)
  • AWS Certified Cloud Practitioner (CCP)
  • ITIL Foundation (4th Edition)

Accomplishments

  • 09/2024, Led the DC program by transitioning complex CIB applications from legacy data centers to strategic locations across NAMR and APAC, including public cloud migrations.
  • 09/2019, CIB Q3 continuous learning success story winner at JPMC, recognized & awarded by David Markley.
  • 08/2020, Awarded recognition in Production Management role for leveraging T-Shape skills in implementing Agile & Scrum principles.
  • 08/2020, Led several CCB hackathon projects with two winning ideas selected for production.
  • 08/2020, Led Force for Good (FFG) project for non-profit client (NHS) and successfully delivered under tight deadlines.
  • 08/2020, Volunteered in Diversity Org and Generation Tech events to coach and mentor youth.

Timeline

Vice President - Lead Technical Program Manager

JPMorgan Chase
09.2024 - Current

Vice President - Infrastructure Project Manager

JPMorgan Chase
08.2020 - 07.2024

Associate - Production Management

JPMorgan Chase
01.2012 - 01.2020

Application Support Analyst

Abbott Laboratories
01.2008 - 01.2012

Oracle Database Administrator (Siebel & Salesnet)

PST Sales & Marketing
01.2007 - 01.2008

IT Intern

Chicago Federation of Labor
01.2006 - 01.2007

Master of Science - IT project Management

DePaul University

Bachelor of Science - Network Technologies

DePaul University

Some College (No Degree) -

College of DuPage

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Talal Hussain