Summary
Overview
Work History
Education
Skills
Timeline
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Talamieka Lust

Augusta,ME

Summary

Passionate about engaging students on all levels from education to life lessons. Helping to encourage their social, intellectual and physical skills is one of my top priorities. Creating safe spaces for children and young adults has been important in my years of working with different age groups. I've found myself to be talented in using different teaching methods to reach students needs. Encouraging students and supporting them through all their needs is a very important aspect throughout my teaching journey. I have made great relationships with parents over the years of teaching and working closely with them to meet our students needs.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Vacasa Vacation Rentals
06.2021 - 05.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Before and After School Assistant

Prime-Time Family Y
08.2020 - 05.2021
  • Reduced behavioral issues by implementing effective classroom management strategies and fostering a positive environment.
  • Built constructive and open relationships with families with forthright yet friendly communication.
  • Used patience, skill and various behavior modification techniques to maintain order and safety.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Provided support and guidance to children in conflict resolution.
  • Used positive reinforcement techniques to promote patience and other good behaviors in children.
  • Prepared group activities to enhance socialization, communication and problem-solving skills for children.
  • Developed lessons and activities to promote children's physical and emotional development.
  • Maintained group discipline through positive reinforcement, behavior modeling, and collaboration with parents.
  • Dispensed snacks and meals to children in accordance with nutritional guidelines.
  • Encouraged children's emotional and social development.

Teacher

Cathys Daycare
08.2017 - 08.2020
  • Incorporated home visits to establish a teacher and parent connection and to ensure students needs are being met.
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Incorporated multiple types of teaching strategies into classroom.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
  • Supported students in developing social skills through structured activities and positive reinforcement techniques.
  • Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.

Education

Bachelor of Arts - Education

Western Governors University
Salt Lake City, UT
05.2026

High School Diploma -

Lucy Craft Laney High School
Augusta, GA
05.2015

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Leadership
  • Behavioral issues
  • Management Skills
  • Communication Skills
  • CPR
  • Computer Proficiency
  • Call center experience
  • Team Development

Timeline

Customer Service Representative

Vacasa Vacation Rentals
06.2021 - 05.2024

Before and After School Assistant

Prime-Time Family Y
08.2020 - 05.2021

Teacher

Cathys Daycare
08.2017 - 08.2020

Bachelor of Arts - Education

Western Governors University

High School Diploma -

Lucy Craft Laney High School

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Talamieka Lust