Talan Ward

Work History

Trailer Technician

Sound Truck And Trailer Repair

04.2023 - 02.2024

Conducted full operational compliance inspections before releasing vehicles for use.
Troubleshot problems and implemented solutions to fix issues with brakes.
Supported fellow technicians in troubleshooting difficult problems, fostering a collaborative atmosphere within the workplace.
Determined cost-effective solutions to mechanical issues, saving company money.
Improved customer satisfaction by providing timely and accurate service on all types of trailers.
Reduced downtime for trailers by swiftly diagnosing and repairing complex mechanical issues.
Performed preventative maintenance on trailers to extend lifespan and reduce costly repairs in the future.
Documented all actions in computer system.
Repaired and installed bodywork such as panels and nose rails.
Adhered to safety regulations while servicing vehicles, preventing injuries and accidents.
Followed factory and dealership standards to accurately perform repairs according to work order.
Conducted electrical diagnostics and repairs on trailers, improving overall functionality and reliability.
Communicated proactively with service advisors regarding job status updates or potential delays, keeping clients informed throughout the repair process.
Repaired damaged bodywork on trailers using specialized tools, restoring structural integrity with precision craftsmanship.
Managed multiple concurrent tasks effectively, prioritizing workload to meet deadlines without compromising attention to detail.
Participated in ongoing training programs to stay current with best practices for trailer repair techniques.
Collaborated with team members to complete large-scale projects efficiently, minimizing delays for clients.
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Organized and detail-oriented with a strong work ethic.
Demonstrated respect, friendliness and willingness to help wherever needed.
Proven ability to learn quickly and adapt to new situations.
Passionate about learning and committed to continual improvement.

Sales Associate

Ace Hardware

05.2022 - 03.2023

Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Engaged with customers to effectively build rapport and lasting relationships.
Engaged with customers to build rapport and loyalty.
Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Managed efficient cash register operations.
Managed returns, exchanges and refunds in accordance with store policy.
Educated clients on current promotional offerings and products using persuasive selling tactics.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Prioritized helping customers over completing other routine tasks in store.
Monitored customers for signs of security concerns and escalated issues to management.
Listened to customer needs and desires to identify and recommend optimal products.

Summary

Overview

Work History

Trailer Technician

Sales Associate

Education

High School Diploma -

Skills

Timeline

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