Summary
Overview
Work History
Education
Skills
Timeline
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Talanda Smith

Hot Springs,AR

Summary

Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.

Overview

8
8
years of professional experience

Work History

Assistant Manager

Chili's Bar And Grill
10.2016 - Current
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Resolved problems promptly to elevate customer approval.
  • Motivated, trained and disciplined employees to maximize performance.
  • Completed inventory purchases and oversaw shipment processing.
  • Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Recruited and hired employees offering talent, charisma and experience to restaurant team.
  • Pitched in to help host, waitstaff and bussers during exceptionally busy times such as dinner hour.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Motivated staff to perform at peak efficiency and quality.
  • Oversaw food preparation and monitored safety protocols.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Purchased food and cultivated strong vendor relationships.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.

General Manager

Chili's Bar And Grill
02.2021 - 04.2022
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Set clear expectations and created positive working environment for employees.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.

Education

Bachelor of Science - Health Education

University of Central Arkansas
Conway, AR
12.2015

Skills

  • Information Confidentiality
  • Graphic Design
  • Property Tours
  • Scene Blocking
  • Recruiting and Interviewing
  • Shift Coverage
  • Customer Service
  • Employee Coaching and Motivation
  • Financial Forecasting
  • Scheduling and Coordinating
  • Hiring and Developing
  • Cash Deposits and Receipts
  • Public Relations
  • Overseeing Employees
  • Communication

Timeline

General Manager

Chili's Bar And Grill
02.2021 - 04.2022

Assistant Manager

Chili's Bar And Grill
10.2016 - Current

Bachelor of Science - Health Education

University of Central Arkansas

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Talanda Smith