Talandra Jackson

• From Home
• Managed over 75-100 calls per day
• Conduct research to help provide customers with answers to resolve issues
• Establish genuine and caring to customers giving them peace of mind
• Responded to customer requests for products, services, and company information
• Developed customer service policies and procedures to meet and exceed industry service standards
• Analyzed customer service trends to discover areas of opportunity and provide feedback to management
• Investigated and resolved customer inquiries and complaints quickly
• Handled customer inquiries and suggestions courteously and professionally
• Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor
• Answered constant flow of customer calls with minimal wait times
• Answered customer telephone calls promptly to avoid on-hold wait times

Assisted students in mastering subject material and preparing for tests

• Conferred with parents or guardians, other teachers, counselors and administrators to resolve students' behavioral and academic problems
• Documented student progress and provided regular updates to parents
• Implemented classroom management techniques to maintain positive learning environment
• Followed lesson plans designed by absent teachers
• Supervised lunchroom and recess activities
• Maintained day-to-day classroom management and discipline to promote learning initiatives
• Kept students on-task with proactive behavior modification and positive reinforcement strategies

• Tested products or sub-assembly for functionality or quality
• Collated components for assembly
• Responsible for achieving production requirements
• Made sure that products were produced on time and of good quality
• Maintained quality assurance and customer satisfaction objectives
• Read and followed standard operating procedure
• Organized work to meet demanding production goals
• Monitored product standards and quality-control programs
• Monitored machine operation and diagnosed malfunctions
• Kept work areas clean and neat
• Work with licensing managers to understand markets and assist with prioritizing target accounts for licensing opportunities.
• Promptly documented and reported all defective equipment and hazardous conditions
• Performed setup of production equipment to establish optimal performance
• Inspected equipment and systems to identify issues, immediately reporting problems to repair technicians
• Collaborated with engineering and other departments to meet production goals and promote teamwork
• Implemented and maintained quality control systems to verify product compliance
• Inspected products and machines to maintain quality and efficiency
• Selected material quantities or processing methods needed to achieve efficient production

• Organized and managed program development from conception through successful execution
• Completed bi-weekly payroll for 100-125 employees
• Prepared documents in Word and Excel.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
• Set priorities and problem-solved workflow issues to maintain rapport with customers and managers
• Updated reports, managed accounts, and generated reports for company database
• Worked on inventory and supply use procedures to enhance efficient and economical use of equipment and supplies
• Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns
• Standardized office structures and processes to promote collaboration and increased performance
• Created, prepared, and delivered reports to various departments
• Coached new hires on company processes while managing employees to achieve maximum production
• Delivered performance reviews, recommending additional training or advancements
• Managed office operations while scheduling appointments for department managers

• Educated and trained staff to equip them with knowledge about products, customer service, and store policies
• Answered questions about store policies and addressed customer concerns
• Secured building for closing
• Managed supply chain by ordering products from suppliers, negotiating prices, and requiring on-time delivery
• Answered product questions and assisted customers in selection and checkout
• Conducted inventory analysis to determine optimal stock levels
• Organized shift meetings to communicate and resolve issues for night operations
• Implemented loss prevention by preventing losses due to theft or other types of shrinkage
• Train newly hired sales team in upselling techniques
• Maintained a clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures
• Educated staff on strategies for handling difficult customers and challenging situations
• Successfully drove new product lines to increase annual profits by 80%