TALANNA BROOKS
JONESBORO,GA
Summary
Experienced with managing and improving operational workflows to support organizational goals. Utilizes project management skills to ensure timely and efficient completion of tasks. Knowledge of team collaboration and problem-solving techniques to address operational challenges.
Overview
12
12
years of professional experience
Work History
HR OPERATIONS ADMINISTRATOR / HR GENERALIST
Goodwill of North Georgia
11.2022 - Current
- Maintained compliant employee records, including background checks, E-Verify, fingerprinting, I-9s, and onboarding data in UKG.
- Generated and audited HRIS reports (IBM Cognos, Excel) to support data-driven decisions and operational accuracy.
- Delivered HRIS and compliance training; created internal resources using Canva to support cross-functional teams.
- Supported benefits administration, open enrollment, FMLA, and leave programs; reconciled benefits and 403B data with payroll.
- Aided performance management, processed evaluations, and maintained personnel files and DOL notices.
- Resolved inquiries via case management, mentored HR staff, and partnered with HRBPs to deliver accurate data and support.
- Served as backup for receptionist desk as needed.
HUMAN RESOURCE SPECIALIST
Mclane
06.2022 - 11.2022
- Maintained accurate HR records, processed employee changes, and supported compliance through background checks and drug screenings.
- Managed time and labor data for payroll processing and non-exempt employee updates.
- Supported full-cycle recruitment, exceeding hiring targets and coordinating job fairs.
- Delivered and tracked New Hire Orientation and training programs via ELM, ensuring compliance with completion metrics.
- Conducted needs assessments and developed targeted training using tools like Canva to enhance engagement and performance.
- Maintained training calendars, granted course credits, and submitted course requests to support ongoing learning.
- Optimized HRIS functionality and performance data accuracy to support strategic decision-making.
CUSTOMER SERVICE EXPERT
Randstad - DHL Clorox company
01.2022 - 06.2022
- Managed daily order processing, ensuring timely dispatch and delivery.
- Coordinated Clorox shipments from dock to truck, enhancing logistical efficiency.
- Developed proficiency in generating system reports and conducting audits.
- Streamlined warehouse transactions, improving operational throughput.
- Facilitated smooth customer service operations by optimizing order management.
CUSTOMER SERVICE REPRESENTATIVE
Modicare
09.2020 - 11.2021
- Served as first point of contact, handling 100+ daily inquiries and guiding clients through scheduling systems while promoting positive outcomes.
- Scheduled, modified, and documented reservations using LCAD and Reservations Editor, ensuring data accuracy and adherence to protocols.
- Resolved client issues with professionalism, reducing escalations and increasing positive feedback by 30%.
- Consistently met 100% of adherence and HIPAA quality standards through proactive and compliant service delivery.
- Built strong client relationships, demonstrating problem-solving and communication skills transferable to HRIS support and case management.
LIBRARY ASSISTANT
American Intercontinental University
01.2020 - 06.2020
- Developed classification systems to facilitate public access to archived materials.
- Provided front-line assistance with technology needs and library information, ensuring seamless access to resources for university patrons.
- Served as university ambassador, prepared presentation about the Universities rules and regulations when utilizing the library when touring student on orientation day. Assisted on average 100 patron/ students weekly with library computers and provided information on logging into the internet.
- Educated students on how to browse the school environment on scholarship opportunities and assisted with FAFSA inquiries.
- Mitigated librarian workload by creating organizational systems for over 500 newly digitized records and documents.
- Maintained strict confidentiality of student, teacher, and patron information, upholding university privacy standards and building trust.
- Designed innovative and interactive exhibits to showcase newly procured and digitized items.
FRONT DESK DISPATCH SECURITY GUARD
Allied Universal
06.2018 - 01.2019
- Conducted safety audits and compiled incident reports to support trend analysis and risk prevention.
- Led investigations using surveillance and data review to resolve security issues effectively.
- Managed badge access systems, improving security controls and operational efficiency.
- Enhanced safety protocols and emergency response procedures across the facility.
- Delivered high-level customer service, fostering trust and maintaining compliance-focused environments.
EXECUTIVE HOUSEKEEPER / HOUSEKEEPER
Lajolla Villa Lodge
06.2013 - 06.2017
- Managed daily operations with detailed planning and alignment to hotel protocols, driving service excellence and guest satisfaction.
- Rebuilt and led a 10-member team, maintaining 95% guest satisfaction in cleanliness and service quality.
- Developed and delivered 15+ role-specific training modules, reducing onboarding time by 25% and decreasing turnover by 30%.
- Created departmental handbooks, task guides, and recognition programs, improving consistency, morale, and retention.
- Streamlined recruitment and onboarding workflows, enhancing talent acquisition and team integration.
- Utilized ADP Workforce for accurate scheduling and timekeeping, increasing payroll and operational efficiency.
Education
BACHELOR OF BUSINESS ADMINISTRATION - Human Resource Management
American InterContinental University
Atlanta, GA06.2022
Skills
- HRIS Management & Data Integrity, Employee Data Administration, System Implementation & Upgrades (eg, UKG, Workday, ADP Workforce, HR Reporting & Analytics (IBM Cognos, Excel, Tableau), Onboarding & Offboarding Process Automation, Compliance & Regulatory Adherence (I-9, E-Verify, HIPAA),Training Development & Delivery (ELM, LMS Platforms), Process Improvement & Workflow Optimization, Payroll & Timekeeping Systems (ADP, Kronos), Benefits Administration Support, Data Reconciliation & Audit, Case Management & Issue Resolution, Cross-Functional Collaboration, Change Management, Customer Service & Communication
Websites
Timeline
HR OPERATIONS ADMINISTRATOR / HR GENERALIST
Goodwill of North Georgia
11.2022 - Current
HUMAN RESOURCE SPECIALIST
Mclane
06.2022 - 11.2022
CUSTOMER SERVICE EXPERT
Randstad - DHL Clorox company
01.2022 - 06.2022
CUSTOMER SERVICE REPRESENTATIVE
Modicare
09.2020 - 11.2021
LIBRARY ASSISTANT
American Intercontinental University
01.2020 - 06.2020
FRONT DESK DISPATCH SECURITY GUARD
Allied Universal
06.2018 - 01.2019
EXECUTIVE HOUSEKEEPER / HOUSEKEEPER
Lajolla Villa Lodge
06.2013 - 06.2017
BACHELOR OF BUSINESS ADMINISTRATION - Human Resource Management
American InterContinental University
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