Talar C. Williams
Missouri City,TX
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
4
4
years of professional experience
Work History
Patient Escort
MD Anderson Cancer Center Hospital
Houston , TX
07.2022 - Current
- Assisted patients to their destinations, such as waiting rooms or medical examination rooms.
- Greeted and welcomed patients in a friendly manner.
- Communicated effectively with patients of diverse backgrounds, ages, and medical conditions.
- Assisted with transporting deceased individuals from the hospital to funeral homes or mortuaries as needed.
- Greeted patient and explained transport plan and destination.
- Facilitated the smooth handover of patients to receiving departments, ensuring clear communication of any special requirements.
- Maintained strict adherence to hygiene and infection control policies, sanitizing transport equipment after each use.
- Responded to transport requests promptly, prioritizing based on patient needs and medical staff instructions.
- Demonstrated flexibility and adaptability, responding to unexpected changes in transport schedules or routes.
- Maintained patient confidentiality and ensured that all HIPAA requirements were met.
- Safely transported patients to and from various departments within the hospital, ensuring comfort and safety.
- Operated various types of transport equipment, such as wheelchairs, stretchers, and patient lift systems, with proficiency.
- Answered any questions about the hospital and its services asked by visitors or patients.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Delivered specimens to laboratory departments according to established procedures.
Customer Service Representative
Walgreens
Missouri City, TX
08.2020 - 02.2022
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Provided exceptional customer service to ensure customer satisfaction.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Resolved customer complaints promptly and efficiently.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered customer inquiries via phone, email, and chat.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Provided accurate information about products and services to customers.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
Education
High School Diploma -
Thurgood Marshall High School
Missouri City, TX06-2013
Skills
- Medical terminology
- Transportation safety
- Wheelchair assistants
- First aid and CPR
- Patient confidentiality
- Transportation procedures
- Equipment management
- Specimen delivery
- Patient transport
- Cultural sensitivity
- Problem resolution
- Patient safety
- Patient communication
- Customer service
- Medical documentation
- Professionalism and ethics
Certification
- Advanced Cardiovascular Life Support (ACLS) - American Heart Association.
Timeline
Patient Escort
MD Anderson Cancer Center Hospital
07.2022 - Current
Customer Service Representative
Walgreens
08.2020 - 02.2022
High School Diploma -
Thurgood Marshall High School
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