Talarrie Coach
Muskegon,MI
Summary
Resourceful Customer Service Representative for over 10 years and is known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
CSR (Remote)
Holland, MI
02.2022 - 10.2024
- Maintained an inventory of all IT equipment in the organization.
- Tested hardware components prior to deployment in production environment.
- Provided technical support to clients via phone, email, and remote access.
- Tackled troubleshooting and problem resolution to support end-user technical issues.
- Operated various office equipment such as scanners, printers. when required.
- Scanned documents into appropriate databases for storage purposes.
- Assisted colleagues with resolving any issues related to data entry operations.
- Followed up on pending tasks until completion.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Provided customer service support to customers over the phone, responding to inquiries and addressing concerns.
- Answered incoming calls in a timely manner and provided accurate information on products and services.
- Resolved customer complaints by identifying problems, researching solutions, and providing corrective action plans.
- Maintained records of customer interactions, transactions, comments, and complaints.
Receptionist Assistant
Grand Pines Assisted Living
Grand Haven, MI
09.2017 - 12.2021
- Greeted customers and visitors in a professional manner.
- Answered incoming calls and routed to appropriate personnel.
- Provided technical support to customers utilizing Microsoft products such as Windows, Office and Skype.
- Developed web applications using HTML, CSS, JavaScript and jQuery.
- Collaborated with other developers on coding projects.
- Used debugging tools such as Firebug or Chrome Developer Tools for troubleshooting codes.
- Provided technical support to customers regarding their communication networks.
- Handled multiple simultaneous deployment projects against strict deadlines.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Performed clerical duties such as typing correspondence, making copies, scanning documents.
- Performed filing, typing, photocopying and distributing materials to assist employees.
Care Support/Shift Supervisor
HGA
Muskegon, MI
03.2012 - 07.2017
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Administered oral medications to patients in accordance with doctor's orders.
- Monitored patient vital signs such as temperature, pulse rate and blood pressure.
- Maintained accurate medication records for each patient.
- Observed patients for adverse reactions to medications or treatments.
- Ordered drug supplies from pharmacy as needed for patient care needs.
- Answered incoming calls in a professional and courteous manner, providing excellent customer service.
- Responded to emails from customers regarding product questions and complaints.
Education
Certificate of Technical Studies - Health Administration/Customer Service
Muskegon Area Career Tech Center
Muskegon, MI01-2016
High School Diploma -
Waypoint Academy
Muskegon, MI06-2011
Skills
- Data entry and Documentation
- Active Listening, Customer Service
- Problem Solving
- Product Knowledge
- Conflict Resolution
- Remote Work Tools
- Typing Speed and Accuracy
- Time Management
- Skilled Collaborator
- Rapid and Adaptive
- High Achiever
- Solutions Oriented
- Software Expertise
- IT Support
- Communication
- Staff Training/Optimization
- Resource Planning
- Project Management
- File Management
- Medical Terminology
- Technical Support
- Microsoft Office
- Scheduling
- Desktop Support
Timeline
Customer Service Representative
CSR (Remote)
02.2022 - 10.2024
Receptionist Assistant
Grand Pines Assisted Living
09.2017 - 12.2021
Care Support/Shift Supervisor
HGA
03.2012 - 07.2017
Certificate of Technical Studies - Health Administration/Customer Service
Muskegon Area Career Tech Center
High School Diploma -
Waypoint Academy
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