Talat Irshad
Travel Consultant
Karachi,Pakistan
Summary
Friendly Reservation Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Offering [32] years of experience in [Airlines Industry]. High-achieving Reservations Manager effective in analyzing relevant information to change sales and booking strategies. Adept in forecasting revenue streams and maintaining the [
Sabre/Amadeus] reservation system. Proficient in utilizing all available resources to achieve occupancy goals.
Overview
2048
2048
years of professional experience
5
5
Languages
Work History
Reservation & Ticketing Supervisor
Omeir Travel Agency
AbuDhabi
03.1998 - 04.2010
- Outstanding Sales performance Appraisal received from, ,
- Oman Air, AbuDhabi
- Created, prepared and delivered reports to various departments.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Managed office operations while scheduling appointments for department managers.
- Evaluated employee records and productivity and submitted evaluation reports.
Reservation & Ticketing Supervisor
Oman Air At Novotel Muscat
Muscat
05.2000 - 05.2000
- Seminar on Handling Reservation Procedures 2000
- Maintained accurate records of bookings on hotel reservation system and forecasted probable revenue streams.
- Consulted with central reservations to discuss new rate plans and promotions.
- Handled reservations and answered questions from interested patrons for busy [Number]-room hotel.
- Spoke with local travel agents to arrange discounted hotel offers to improve booking levels.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
Reservation & Ticketing Supervisor
Omeir Travel Agency From the Desk Of Deputy General Manager
AbuDhabi
03.1999 - 03.1999
- Dhabi in continuation of an appreciation received from Mr
- Claus W
- Wagen
- Knecht of M/s Donier International Logistics.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
- Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
- Provided customers with information about availability and pricing.
- Resolved various issues and discrepancies for customers.
Reservation & Ticketing Supervisor
Omeir Travel Agency
Abu Dhabi
01.1999 - 01.1999
- Telephone Skills Seminar - Personality development Course, - Customer Handling Seminar by British Airways
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
- Spoke with local travel agents to arrange discounted hotel offers to improve booking levels.
- Worked closely with front desk to achieve full occupancy of property.
Reservation & Ticketing Supervisor
Omeir Travel Agency-Oman Air
Abu Dhabi
09.2009 - 09.2009
- SABRE, World Known Auto Ticketing & Reservation System
- Consulted with central reservations to discuss new rate plans and promotions.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Provided customers with information about availability and pricing.
- Resolved various issues and discrepancies for customers.
Sales Executive
Zahrat - Al - Zarqa Travel Agency K.S.A
Al Baha
11.1997 - 11.1997
- Job appreciation received from Mr
- Saleh Mosfer Al -Ghamdi, Arabian Airlines - Al Baha.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Developed and led sales training initiatives for employees and teams across organization.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
As A Trainee
Pakistan International
Karachi
01.1981 - 02.1981
- Basic Passenger Sale Course
- Consisting: Orientation Tariff Ticketing & Reservations
- SHORT
- Improved operations through consistent hard work and dedication.
- Participated in team-building activities to enhance working relationships.
- Worked with customers to understand needs and provide excellent service.
- Maintained excellent attendance record, consistently arriving to work on time.
Reservation & Ticketing Supervisor
Alliance Francis
AbuDhabi
09.1999 - 10.1999
- Abou Dabi
- Basic French Language Course
Deputy General Manager
Deputy General Manager From Omeir Travel Agency
AbuDhabi
03.2001 - 03.2001
- Work Appreciation, from, , M/s Omeir Travel Agency,
- Abu Dhabi in continuation of an appreciation received from a representative of
- Turkish Republic of Northern Cyprus.
Support Staff II-Implant Agent
Seera Travel Group
Albaha
04.2013 - 12.2020
- Used coordination and planning skills to achieve results according to schedule.
- Worked flexible hours across night, weekend and holiday shifts.
- Participated in team-building activities to enhance working relationships.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained energy and enthusiasm in fast-paced environment.
- Exceeded goals through effective task prioritization and great work ethic.
- Developed and maintained courteous and effective working relationships.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Office Supervisor
Oman Air
Abu-Dhabi, Abu-Dhabi
03.1998 - 04.2010
- Outstanding Sales performance Appreciation received from District Sales
Ticketing & Reservation Supervisor
Omeir Travel Agency
Abu Dhabi
03.1998 - 03.2010
- Followed-up on will-call orders to verify attendance and contacted previous or cancellation list customers to fill available or newly opened spaces.
- Directed passengers to correct loading gates or areas for departures and connections.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Input customer reservations, payment sources and contact details into Sabre system.
Branch Supervisor
Samara Travel & Services
Gizan
03.1986 - 06.1989
- Sales Performance Appreciation received from M/ s Samara Travel & Services
- Assisted front-line staff with handling difficulties, resolving problems and managing large transactions.
- Motivated, trained and disciplined employees to meet performance benchmarks.
- Assigned job roles and oversaw performance.
- Kept high average of performance evaluations.
Branch Supervisor
Samara Travel & Services
Gizan
03.1986 - 06.1989
- Sales Performance Appreciation received from M/s Samara Travel & Services, K.
Reservation & Ticketing Supervisor
Omeir Travel Agency
AbuDhabi
08.2004 - 08.2004
- Assisted front-line staff with handling difficulties, resolving problems and managing large transactions.
- Motivated, trained and disciplined employees to meet performance benchmarks.
- Collaborated with other supervisors to coordinate activities of individual team members and departments.
- Managed maintenance of facility and grounds.
Managing Director
Zahrat-Al-Zarga Travel Agency, K
Abu Dhabi
01.1996 - 01.2004
- S.A - Saudi Auto Ticketing & Reservation, Sales performance Appreciation received from, , M/s Omeir
- Travel Agency
Omeir Travel Agency
Abu Dhabi
1 1 - 01.2001
- UK Passports, Visas & Document fraud 25th May
Crowne Plaza
01.2020 - 01.1999
- Abu Dhabi - Maximising your potential
Travel Consultant
Zahrat-Al, Zarga travel Agency, K. S.A
11.1996 - 11.1997
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Organized trips for individual, family and business travelers.
- Trained new staff and administrative support on customer service, recordkeeping and travel planning procedures.
Branch Supervisor
Samara Travel & Services, K.S.A
Gizan
03.1986 - 06.1989
- Assisted front-line staff with handling difficulties, resolving problems and managing large transactions.
- Motivated, trained and disciplined employees to meet performance benchmarks.
- Collaborated with other supervisors to coordinate activities of individual team members and departments.
- Managed maintenance of facility and grounds.
Ticketing Agent, Country Manager
Diamond Travel Agency, S.A
09.1982 - 10.1985
- My responsibilities are to arrange travel, land, car hire, holiday packages for
- Corporates / Walk-in Clients
- In addition, visit local travel agents& corporate clients to keep them updated on the product
- Heading the team of Oman Air Dedicated Staff
- APPRECIATIONS, 23rd June 2005
- Sales Performance Appreciation, from
Certificate
HSC
Karachi
01.1976 - 01.1978
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
Skills
Reservation coordination
undefinedTimeline
Crowne Plaza
01.2020 - 01.1999
Support Staff II-Implant Agent
Seera Travel Group
04.2013 - 12.2020
Reservation & Ticketing Supervisor
Omeir Travel Agency-Oman Air
09.2009 - 09.2009
Reservation & Ticketing Supervisor
Omeir Travel Agency
08.2004 - 08.2004
Deputy General Manager
Deputy General Manager From Omeir Travel Agency
03.2001 - 03.2001
Reservation & Ticketing Supervisor
Oman Air At Novotel Muscat
05.2000 - 05.2000
Reservation & Ticketing Supervisor
Alliance Francis
09.1999 - 10.1999
Reservation & Ticketing Supervisor
Omeir Travel Agency From the Desk Of Deputy General Manager
03.1999 - 03.1999
Reservation & Ticketing Supervisor
Omeir Travel Agency
01.1999 - 01.1999
Reservation & Ticketing Supervisor
Omeir Travel Agency
03.1998 - 04.2010
Office Supervisor
Oman Air
03.1998 - 04.2010
Ticketing & Reservation Supervisor
Omeir Travel Agency
03.1998 - 03.2010
Sales Executive
Zahrat - Al - Zarqa Travel Agency K.S.A
11.1997 - 11.1997
Travel Consultant
Zahrat-Al, Zarga travel Agency, K. S.A
11.1996 - 11.1997
Managing Director
Zahrat-Al-Zarga Travel Agency, K
01.1996 - 01.2004
Branch Supervisor
Samara Travel & Services, K.S.A
03.1986 - 06.1989
Branch Supervisor
Samara Travel & Services
03.1986 - 06.1989
Branch Supervisor
Samara Travel & Services
03.1986 - 06.1989
Ticketing Agent, Country Manager
Diamond Travel Agency, S.A
09.1982 - 10.1985
As A Trainee
Pakistan International
01.1981 - 02.1981
Certificate
HSC
01.1976 - 01.1978
Omeir Travel Agency
1 1 - 01.2001
Similar Profiles
NIYAZ THAMEEMNIYAZ THAMEEM
Sr. Customer Relationship Manager at Omeir Travel Agency LLCSr. Customer Relationship Manager at Omeir Travel Agency LLC
NIRMAL DEHIKUMBURANIRMAL DEHIKUMBURA
Holidays Supervisor at Omeir Travel AgencyHolidays Supervisor at Omeir Travel Agency
Aref HamarshehAref Hamarsheh
Operation Manager NTT at Nirvana Travel & TourismOperation Manager NTT at Nirvana Travel & Tourism
SAAD AHMEDSAAD AHMED
Senior Test Automation Engineer at PixeldgeSenior Test Automation Engineer at Pixeldge
Arsalan AhmedArsalan Ahmed
Assistant Manager at Information Technology Services (I.T.S)Assistant Manager at Information Technology Services (I.T.S)