TALAWNA JOHNSON
Lakewood,CA
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Financial Services Representative
Nordstrom Card Services
Santa Ana, CA
02.2020 - Current
- Prepared detailed financial reports to monitor and assess portfolio performance.
- Developed financial strategies to optimize use of capital and resources.
- Produced financial statements and reports to comply with regulations.
- Managed more than 50 client financial portfolios per day to minimize risk and optimize returns.
HR Assistant
Publication Fulfillment Services
Cypress, CA
06.2016 - 01.2020
- Handled and managed complete cycle recruitment process, including sourcing, screening resumes, conducting interviews, reference checks, and initiating background checks.
- Partnered with management team to coordinate onboarding and off-boarding processes.
- Organized new employee orientation schedules for new hires.
- Emphasized job benefits and perks to improve organization's attractiveness.
- Analyzed and reported on employee turnover rates to assess reasons and make recommendations to increase improvement
Customer Service Representative
Toyota Motor Manufacturing
TORRANCE, CA
10.2013 - 10.2016
- Sought ways to improve processes and services provided.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded to customer requests for products, services, and company information.
- Answered over 50 customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants
Education
Bachelor of Science - Health Innovation
05.2024
- Dean's List Fall 2022
High School Diploma -
06.2009
Skills
- Strong verbal & non-verbal communication skills
- Profit Analysis
- Prospect Leads
- Daily Operations Management
- New Employee Onboarding
- Eligibility Requirements
- Strong multitasking and time management skills
- Microsoft and G-Suite proficient
- Customer Relations
- Credit Card Payment Processing
- Data Processing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Financial Services Representative - Nordstrom Card Services
02.2020 - Current
HR Assistant - Publication Fulfillment Services
06.2016 - 01.2020
Customer Service Representative - Toyota Motor Manufacturing
10.2013 - 10.2016
Arizona State University - Bachelor of Science, Health Innovation
Long Beach Poly High School - High School Diploma,
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