Talaya Dennis
Lanham,MD
Summary
Professional Client Support Specialist with over 12 years of experience. Dedicated to resolving issues, answering customer questions, and building rapport. Reliable and upbeat in promoting customer loyalty, satisfaction with attention to individual needs. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excelled in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals.
Overview
6
6
years of professional experience
Work History
Front End Associate
Retail Merchandising Services Inc.
12.2024 - Current
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Customer Service Representative Remote
ATT
07.2022 - 08.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
- Maintained a high level of confidentiality, protecting sensitive customer information while adhering to all data security protocols.
- Streamlined meeting planning processes, resulting in 30% time-savings via Zoom and Microsoft Teams.
- Fostered strong relationships with key stakeholders through regular updates and feedback sessions.
- Trained and supervised event staff to complete tasks on time.
- Exceeded monthly sales quotas by recommending additional services and products tailored to individual customer needs.
- Reviewed claims submissions, checking for all necessary information and data.
- Improved overall productivity with effective communication between team members and other departments.
Property Claims Adjuster
Metro PCS
01.2019 - 07.2022
- Assisted policyholders with understanding their coverage, providing clear explanations on policy terms and conditions throughout the claims process.
- Travel to customer's location. Scoped and photographed properties for defects and damage.
- Improved overall department performance metrics by consistently meeting or exceeding goals related to cycle time, productivity levels, and customer satisfaction ratings.
- Collected Sensitive information for legal files.
- Achieved timely resolution of property claims by investigating, evaluating, and settling a variety of cases.
- Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
- Clarified coverage of losses to policyholders and provided assistance in itemizing damages.
- Coordinated with other departments as needed to support claim resolution efforts, including working closely with underwriting teams.
Education
Associate of Applied Science - Radiology
Prince George's Community College
Upper Marlboro, MD05-2009
Skills
- Call Center and Chat Support
- Microsoft Office, Teams, Excel
- Casualty & Property Loss Adj
- Claims investigation
- Conflict Resolution
- Settlement Resolution
- Typing Speed 42 wpm
- Coaching and Mentoring
- Encourage Positive Atmosphere
- Determine & Self Motivated
Timeline
Front End Associate
Retail Merchandising Services Inc.
12.2024 - Current
Customer Service Representative Remote
ATT
07.2022 - 08.2024
Property Claims Adjuster
Metro PCS
01.2019 - 07.2022
Associate of Applied Science - Radiology
Prince George's Community College
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