Summary
Overview
Work History
Education
Skills
Timeline
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Talaya Jackson

Richmond,VA

Summary

Empathetic professional with hands-on experience providing quality psychological services to children and adults. Skilled in identifying, assessing and diagnosing mental health and emotional issues. Ready to bring my heart to CVS to support its members.

Overview

19
19
years of professional experience

Work History

Claims Analyst

UCare Minnesota
11.2017 - Current
  • Maintain knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
  • Process claims in accordance with DHS and claims department work instructions.
  • Maintain department production and quality standards.
  • Follow-up on pending claims according to department level service agreements.

Flight Attendant

Jetblue Airways
05.2017 - 11.2017
  • Assisted passengers with storing luggage and helped locate seating.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Demonstrated knowledge of aircraft safety features and emergency equipment.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.

Child Support Officer

Hennepin County
09.2014 - 05.2017
  • Performed skip tracing activities to locate absent parents and assets.
  • Researched legal, financial and other records to obtain data needed to secure and enforce child support cases.
  • Performed case management tasks to enforce court-ordered child support obligations.
  • Assisted families in navigating social services system, including applying for benefits, accessing resources and connecting with other family support services.

Human Service Representative

Hennepin County
09.2013 - 09.2014
  • Determined client eligibility for multiple federal, state and local public assistance programs.
  • Assisted enrollees with online healthcare enrollment process.
  • Used a variety of county and state computer systems to access client and case data; process, approve, and issue benefits in accordance to policy standards.
  • Maintained productivity and quality standards at all times.

Dental Claims Specialist

Assurant Employee Benefits
11.2007 - 09.2013
  • Provided customer service to dentist and members regarding claims and benefits.
  • Facilitated resolution of questions or issues with dental claims via inbound call center.

Call Center Supervisor

Analytics, Inc
05.2005 - 10.2007
  • Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
  • Determined quality assurance benchmarks and set standards for improvement.
  • Conducted performance reviews for staff members to reduce resolution times and improve customer satisfaction ratings.
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.

Education

Bachelor of Science - Family Social Science

University of Minnesota
Minneapolis, MN

Master of Arts - Marriage And Family Therapy

Argosy University
Eagan, MN
01.2017

Skills

  • Analytical thinking
  • Marriage and Family Therapy
  • Effective communication
  • Interpersonal skills
  • Customer Relations
  • Self-motivation
  • Counseling
  • Building Rapport
  • Case Management

Timeline

Claims Analyst

UCare Minnesota
11.2017 - Current

Flight Attendant

Jetblue Airways
05.2017 - 11.2017

Child Support Officer

Hennepin County
09.2014 - 05.2017

Human Service Representative

Hennepin County
09.2013 - 09.2014

Dental Claims Specialist

Assurant Employee Benefits
11.2007 - 09.2013

Call Center Supervisor

Analytics, Inc
05.2005 - 10.2007

Bachelor of Science - Family Social Science

University of Minnesota

Master of Arts - Marriage And Family Therapy

Argosy University

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Talaya Jackson