Talaya Smith
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
8
8
years of professional experience
Work History
ICMS Case Manager
The People Concern
Los Angeles
03.2023 - Current
- Work with a diverse and marginalized client caseload of 20 clients experiencing many barriers including homelessness, complex trauma, medical, mental health and substance use
- Ensure that case management services to clients are reflective of the “Whatever It Takes” model, which emphasizes customer choice, harm reduction, trauma-informed care and psycho-social rehabilitation
- Ensure that each client on caseload has an up-to-date and comprehensive biopsychosocial assessment, and that this assessment is used in collaboration with the client to create individualized case management plans designed to improve quality of life and improved health outcomes
- Collaborate with each client to develop creative goal plans aimed at improving overall well-being and housing stability; review and update quarterly and upon completion of goals
- Develop and maintain a complete, accurate, and current client file with all required documents and data in agency records and electronic databases
- Document all client contacts in PIP format (Purpose, Intervention, Plan) and in accordance with Housing Department productivity expectations
- Coordinate with DHS and community partners to ensure clients are connected to primary health care and insurance to reduce need for emergency health care services
- Maintain confidentiality of client files per HIPAA and all applicable guidelines
- Responsible for coordinating appointments, transportation, and follow-up services for clients accessing primary health care, mental health care, recovery services, and other community resources
- Transport clients in your vehicle to various agencies and healthcare providers in the greater Los Angeles area to increase community support services and community reintegration
- Develop effective, trusting relationships with clients, with a focus on facilitating independence and maintenance of improved physical and mental health
- Assist in the screening, assessment, and enrollment of clients, including orientation to program policies, resources and goals
- Maintain a current, thorough knowledge of community resources and utilize them to provide comprehensive, wrap-around services to clients
- Assist clients with becoming involved in daily activities, scheduling and attending appointments, budgeting, socialization, health maintenance, sense of community, and progress in recovery
- Work cooperatively and cohesively with other clients of the staff team, including participation in weekly staff meetings and staff trainings
Server/Bartender Supervisor
MidiCi The Neapolitan Pizza
Los Angeles
10.2019 - 11.2020
- Provided exceptional customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery.
- Managed table assignments and organized seating arrangements efficiently.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Provided exceptional service to high volume of daily customers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Delivered food orders promptly and courteously.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Cleaned tables and chairs to prepare dining area for next customers.
- Assisted in training new servers.
Floor Manager
Overlake Golf and Country Club
Seattle
03.2017 - 10.2019
- Supervised daily restaurant operations to ensure efficient workflow.
- Trained and mentored staff on customer service best practices.
- Coordinated seating arrangements to optimize guest experiences.
- Conducted regular staff meetings to communicate updates and expectations.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Implemented health and safety protocols throughout the restaurant.
- Assisted in scheduling staff shifts to meet operational needs.
- Resolved customer complaints promptly and courteously.
- Ensured compliance with health and safety regulations.
- Motivated staff through incentive programs designed to recognize outstanding performance or achievements in customer service excellence standards.
- Developed strategies to increase sales and improve profits.
Skills
- Effective communication
- Team collaboration
- Resilience and stress management
- Point of sale (POS) system operation
- Adaptable
References
Marcus Ludgood
General Manager
Overlake Golf and Country Club
Phone: 310-596-9258
Email: Marcusludgood@gmail.com
Jean-Paul Udeh
General Manager
Midici Pizza
Phone: 319-256-8400
Email: jeanpualudeh@hotmail.com
Amir Simon
Program Manager
The People Concern
Phone: 213-435-4304
Email: asimon@thepeopleconcern.org
Timeline
ICMS Case Manager
The People Concern
03.2023 - Current
Server/Bartender Supervisor
MidiCi The Neapolitan Pizza
10.2019 - 11.2020
Floor Manager
Overlake Golf and Country Club
03.2017 - 10.2019
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