TALAYA WILKINS
Houston,TX
Summary
Customer-focused professional with 4+ years of experience in customer service, healthcare, hospitality, retail, and operations. Experienced in
assisting customers and patients, managing appointments, handling questions and concerns, processing payments, and supporting daily
administrative needs. Recognized for strong communication, professionalism, reliability, and the ability to adapt while providing friendly, attentive
service. Brings a genuine people-first approach, strong work ethic, and commitment to creating a positive customer experience.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Babysitter
Private Family
Houston, TX
06.2023 - Current
- Provided dependable, attentive care while prioritizing children's safety and well-being.
- Maintained open communication with parents about schedules, the children’s needs, and any unexpected situations to ensure transparency and trust.
- Established trust through consistent reliability, professionalism, and strong communication, fostering positive relationships with families.
- Coordinated daily activities for children, including playtime and learning sessions., transportation, meals, activities, and other responsibilities.
- Remained calm and composed while handling changing circumstances and time-sensitive needs.
Fulfillment Associate
Amazon
Houston, TX
06.2025 - 09.2026
- Operated effectively in fast-paced, high-volume environment, ensuring accuracy and safety standards.
- Adapted swiftly to changing priorities and operational needs, supporting team objectives.
- Collaborated with team members and leadership to enhance workflow and maintain operational efficiency.
- Followed established safety procedures and company policies.
- Maintained professionalism and a positive attitude while working overnight shifts.
Front Desk Representative
Elements Massage
Houston, TX
01.2025 - 10.2025
- Created a welcoming and professional experience for guests from arrival through departure.
- Greeted customers, answered questions, managed appointments, and scheduled services to enhance guest experience.
- Resolved customer concerns with patience and professionalism, ensuring satisfaction and loyalty.
- Fostered positive relationships with guests through attentive service and effective communication.
- Processed payments and maintained accurate customer and appointment information.
- Handled various customer inquiries simultaneously, phone calls, and administrative responsibilities.
Customer Service Associate
Kohl's
Houston, TX
06.2024 - 12.2024
- Delivered friendly, professional service while effectively managing multiple customer interactions.
- Assisted customers with inquiries and transactions, ensuring a positive shopping experience.
- Resolved customer concerns while following company policies and procedures.
- Operated registers and handled transactions accurately.
- Maintained an organized and welcoming environment while supporting store operations.
- Collaborated with team members to address customer and operational needs, enhancing overall store performance.
Package Handler
FedEx Ground
Houston, TX
06.2023 - 05.2024
- Coordinated workflow with team members to enhance productivity and ensure timely package handling.
- Executed tasks efficiently in time-sensitive, physically demanding environment to meet operational goals.
- Followed established procedures for handling, sorting, and moving packages.
- Adapted to changing workloads and operational priorities to maintain smooth operations.
- Maintained dependable attendance and a strong work ethic.
Patient Service Specialist
Select Physical Therapy
Houston, TX
04.2022 - 05.2023
- Greeted patients, answered phones, scheduled appointments, and assisted with check-in.
- Greeted patients, answered phones, scheduled appointments, and facilitated a smooth check-in process.
- Coordinated daily operations by effectively communicating with patients, therapists, and staff.
- Addressed patient questions and concerns with professionalism and patience, ensuring a supportive environment.
- Managed multiple administrative tasks with accuracy and attention to detail.
- Handled sensitive patient information appropriately and followed office procedures.
Education
High School Diploma -
Morton Ranch High School
Katy, TXSkills
- Customer Service & Hospitality
- Scheduling & Appointment Coordination
- Payment processing
- Safety & Situational Awareness
- Conflict Resolution
- De-escalation
- Verbal Communication
- Team Collaboration
- Adaptability & Flexibility
- Multitasking
- Time Management
- Problem Solving
- Following Policies & Procedures
- Computer & Technology Skills
- Professionalism
- Working in Fast-Paced Environments
Certification
American Red Cross CPR Certified
Google Project Management
HIPAA
Timeline
Fulfillment Associate
Amazon
06.2025 - 09.2026
Front Desk Representative
Elements Massage
01.2025 - 10.2025
Customer Service Associate
Kohl's
06.2024 - 12.2024
Babysitter
Private Family
06.2023 - Current
Package Handler
FedEx Ground
06.2023 - 05.2024
Patient Service Specialist
Select Physical Therapy
04.2022 - 05.2023
High School Diploma -
Morton Ranch High School