TALAYNA DEVONSHIRE
Aliquippa,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Documentation Auditor
Mortgage Connect
Coraopolis, PA
09.2023 - 06.2024
- Ensured timely completion of all assigned tasks within set deadlines.
- Maintained confidentiality of company information obtained in audit assignments.
- .Review all documents and recording fees for 100% accuracy
- Maintain accurate records and logs
- Complete necessary reporting, including QuickBooks software
- Copy and scan all post-closing documents (closing packages, recorded documents, affidavits etc.)
- Ship all post-close documents and maintain details on shipping
- Identified discrepancies in document content and formatting.
Housing Counselor
Housing Opportunitie Of Beaver County
Beaver, PA
10.2022 - 09.2023
- Data entry; excel
- Counsel clients whose homes are in foreclosure
- Got to court to stop proceedings with foreclosure
- File loss mitigation; option for clients who have received an act 91 notice
- Studied HUD housing rules and regulations
- Educate and assist clients with our first-time homebuyer program
- Assist clients with HEMAP applications to assist with delinquent payments
- Help clients build an action plan to reach their home goals.
Front Desk Manager
Fairfield Inn & Suites by Marriot
Monaca, PA
10.2020 - 09.2022
- Oversaw cash and credit card payment transactions at the front desk
- Resolved guest complaints promptly and followed-up to verify restored satisfaction
- Mentored new staff on correct procedures, compliance requirements, and performance strategies
- Replied to telephone, email, and in-person inquiries regarding reservations, hotel information, and guest concerns
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods
- Worked with room service, housekeeping, maintenance, and security to meet all guest needs
- Supervised front desk operations, enabling guests to receive superior customer service from hotel staff
- Maintained current understanding of state and federal accounting procedures to prevent legal or compliance issues
- Maintained well-stocked and presentable complementary food and beverage station.
Hotel Night Auditor
Fairfield Inn & Suites by Marriot
Pittsburgh, PA
03.2016 - 10.2020
- Greeted incoming guests warmly, issued room keys, and shared information on policies and amenities
- Completed end-of-day reporting and balanced registers to maintain financial accuracy
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service
- Posted charges, updated accounts, and issued bills to departing guests
- Responded to inquiries and room requests made online, by phone, and via email
- Handled night audit paperwork, verification of daily room occupancy, and hotel revenue reviews
- Audited and balanced cash and credit transactions daily and reset register for the next day's operations
- Ran end-of-day computer functions and closed out reports, submitting details to my Assistant General Manager for review
- Performed balance procedures for hotel accounts and resolved discrepancies
- Enter daily data into excel spreadsheet.
Customer Service Representative
IBEX Global Pittsburgh
Pittsburgh, PA
03.2016 - 12.2017
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- De-escalated problematic customer concerns, maintaining a calm, friendly demeanor
- Educated customers on special pricing opportunities and company offerings
- Delegated daily tasks to team members to optimize group productivity
Education
High School Diploma -
Aliquippa High School
06.2010
Skills
- Windows, Excel, Quick Books
- Staff Supervision
- Team Leadership
- Scheduling and Coordinating
Timeline
Documentation Auditor
Mortgage Connect
09.2023 - 06.2024
Housing Counselor
Housing Opportunitie Of Beaver County
10.2022 - 09.2023
Front Desk Manager
Fairfield Inn & Suites by Marriot
10.2020 - 09.2022
Hotel Night Auditor
Fairfield Inn & Suites by Marriot
03.2016 - 10.2020
Customer Service Representative
IBEX Global Pittsburgh
03.2016 - 12.2017
High School Diploma -
Aliquippa High School
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