Summary
Overview
Work History
Education
Skills
Timeline
Generic

TALEA ESPADA

Bronx,NY

Summary

Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.

Overview

10
10
years of professional experience

Work History

Server

Maxwell
02.2021 - 06.2022
  • Seating and presenting menu
  • Served food and beverages promptly with focused attention to customer needs.
  • Making menu recommendations, answering questions, and sharing additional information with restaurant patrons
  • Worked with Toast system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Provided excellent customer service ensured that all guest were well taken care of.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Various

Burger & Lobster
01.2018 - 01.2020
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions about hours, seating, and menu information.
  • Performed payment transactions for servers or as guests order take-out
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Various

Miznon
11.2016 - 01.2018
  • Rotate between all FOH positions (cash register, expo, bartender)
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Explained daily specials and beverage promotions to exceed daily sales goals.

Various

Bills, Bar And Burger
11.2013 - 10.2016
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Answered questions and made recommendations for complementary products
  • Answered customer questions about hours, seating, and menu information.
  • Responsible for opening and closing the registers
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Took orders via internet and phone, Responsible for catering and deliveries.
  • Delivered catered food and supplies to facility for on-time set-up.
  • Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
  • Oversaw catering orders to verify accuracy and completeness.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Server

La Corse Restaurant
01.2012 - 05.2013
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took orders with a friendly demeanor, in person and over the phone.
  • Perform consistent check-ins with patrons to ensure satisfaction and address complaints swiftly
  • Prepare appetizers, salads, and cold dishes
  • Packed and got orders ready for deliveries and pickups
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

Education

High School Equivalency Diploma -

Bronx Regional High School

Medical Billing and Coding Certification - undefined

ABC Training Center I

Skills

    Multi-tasking, Time management, Strong interpersonal communication, and organization skills Proficient in sanitation and sterilization procedures, Safe Handling Standards, Creative problem-solving & Flexibility skills

Timeline

Server

Maxwell
02.2021 - 06.2022

Various

Burger & Lobster
01.2018 - 01.2020

Various

Miznon
11.2016 - 01.2018

Various

Bills, Bar And Burger
11.2013 - 10.2016

Server

La Corse Restaurant
01.2012 - 05.2013

High School Equivalency Diploma -

Bronx Regional High School

Medical Billing and Coding Certification - undefined

ABC Training Center I

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