TALEA WILKINS
Customer Service Representative
Clarksdale,MS
Summary
Communication skills Customer service Great at providing relevant information and options for resolving problems effectively. Building productive relationships, resolving complex issues, and gaining customer loyalty are all skills that this motivated professional possesses. Customer Service Representative with experience working in a variety of customer service environments. Excellent computer skills and telephone etiquette. Capable of detecting and resolving issues, promoting new products, and exceeding sales targets. Data entry Technical support Retail store support Shipping procedures understanding
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Housekeeping Attendant
GOLD STRIKE CASINO RESORT
Tunica, MS
09.2019 - 03.2021
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from areas.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Customer Service Representative
SITEL GROUP
St. Louis, Knoxville, MO, TN
03.2022 - 01.2023
- Started off with turbo tax helping file returns then was transferred to Bath & body works Taking chats and calls helping customer place orders, refund damages or stolen items and sales also have experience with different workspaces such as ( zendesk, tickets, salesforce etc)
- Used a consultative sales approach to understand customer needs and make relevant recommendations
- Customer questions about available merchandise, sales, current prices, and upcoming company changes were answered by me.
Customer Service Representative Agent
Williams-Sonoma, Pottery Barn Kids, Pottery Barn, West Elm
07.2023 - Current
- Assisting customers with placing orders, refund/return and tracking delivery.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
Clarksdale High School
Clarksdale, MS 08.2013 - 5 2017
Skills
Order fulfillment
undefinedCertification
HIGH SCHOOL DIPLOMA
Timeline
Customer Service Representative Agent
Williams-Sonoma, Pottery Barn Kids, Pottery Barn, West Elm
07.2023 - Current
Customer Service Representative
SITEL GROUP
03.2022 - 01.2023
Housekeeping Attendant
GOLD STRIKE CASINO RESORT
09.2019 - 03.2021
High School Diploma -
Clarksdale High School
08.2013 - 5 2017
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