Taleah Hassan
Silver Spring,MD
Summary
Business Administration graduate with expertise in operational efficiency and administrative management. Proven track record in customer service, internal communications, scheduling, and vendor relations. Strong adaptability and technical skills focused on enhancing workflows and business operations.
Overview
6
6
years of professional experience
Work History
Assistant Studio Manager
OrangeTheory Maryland Fitness Partners
01.2024 - Current
- Supported daily business operations and improved organizational workflow through administrative oversight.
- Managed staff scheduling, training, and onboarding processes to ensure operational readiness.
- Coordinated studio marketing events and vendor communications to enhance community engagement.
- Maintained accurate inventory records and led internal audits, reducing supply waste.
- Led team meetings and provided strategic input to improve service delivery and performance.
- Improved check-in workflows, enhancing front desk efficiency and client experience.
Office Manager
AZ Fix
03.2023 - 01.2024
- Delivered tech support and client education across hardware and software systems, ensuring timely resolution.
- Created service records, tracked issue resolution, and escalated cases as needed.
- Collaborated with cross-functional teams to streamline customer experience processes.
- Resolved escalated issues, improving customer satisfaction and increasing repeat visit rates.
- Managed appointment scheduling and walk-in service logistics.
Sales Associate with Administrative Duties
OrangeTheory Fitness
07.2022 - 07.2023
- Oversaw member check-ins, maintained digital records, and supported app troubleshooting.
- Assisted with scheduling and administrative planning to ensure adequate class coverage.
- Contributed to campaign execution and community outreach, boosting member engagement.
- Provided real-time technical and onboarding support for studio members.
- Supported CRM activities and improved member retention workflows.
Office Assistant
CompQsoft
08.2019 - 07.2022
- Managed reception duties, scheduled meetings, and coordinated internal office communications.
- Maintained organized record-keeping systems, improving file retrieval and efficiency.
- Drafted and distributed internal correspondence, increasing communication transparency.
- Monitored office supplies and processed purchase orders, maintaining cost control.
- Supported project logistics and improved event readiness by streamlining prep tasks.
Education
Bachelor of Science - Business Administration
University of Maryland Global Campus
Adelphi, MD05.2025
Associate of General Education -
Frederick Community College
Frederick, MD05.2021
High School Diploma -
Frederick High School
Frederick, MD08.2018
Skills
- Administrative Operations – Office management, scheduling, resource planning, and organizational efficiency
- Customer & Client Relations – Customer service, CRM systems, client rapport, and partnership development
- Team Leadership & Development – Supervision, coaching, talent scouting, team building, and training
- Project & Event Coordination – Marketing, event planning, outreach coordination, project oversight
- Communication & Documentation – Internal/external communications, meeting facilitation, reporting
- Process & Performance Optimization – Workflow improvement, operations monitoring, strategic planning, performance tracking
- Technical Proficiency – Microsoft Office, Google Workspace, collaboration tools (Zoom, Slack, Teams), and project software (Trello, Asana, Canva)
- Business & Budget Management – Budget administration, business planning, data analysis
- Professional Skills – Problem-solving, multitasking, teamwork, time/task prioritization, schedule management
References
Available upon request
Timeline
Assistant Studio Manager
OrangeTheory Maryland Fitness Partners
01.2024 - Current
Office Manager
AZ Fix
03.2023 - 01.2024
Sales Associate with Administrative Duties
OrangeTheory Fitness
07.2022 - 07.2023
Office Assistant
CompQsoft
08.2019 - 07.2022
Bachelor of Science - Business Administration
University of Maryland Global Campus
Associate of General Education -
Frederick Community College
High School Diploma -
Frederick High School
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