Taleah McCoy
Columbus,Ohio
Summary
Skilled at patient relations, electronic charting and assessments. Well-trained and motivated to exceed expectations. Proven to bring results and work in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Organ Recovery Coordinator
Lifeline Of Ohio
09.2023 - Current
- Managed complex cases effectively while balancing multiple priorities under high-pressure situations, ensuring optimal outcomes for recipients and donor families alike.
- Facilitated open communication among all parties involved in organ recovery process, promoting seamless experience from initial referral through transplantation surgery completion.
- Collaborated with multidisciplinary hospital staff to provide timely information on potential donors, resulting in increased donation opportunities.
- Maintained compliance with federal regulations and industry standards throughout all aspects of organ procurement operations.
- Promoted donor awareness through community outreach initiatives and public education campaigns.
Surgery Coordinator, Department of Plastic & Reconstructive Surgery
OSU Physicians
01.2019 - 02.2022
- Regularly reviewed surgical schedules to identify potential areas for improvement, making data-driven recommendations to optimize efficiency and patient experience.
- Troubleshot scheduling conflicts or issues promptly, working closely with involved parties to find mutually beneficial solutions quickly.
- Increased patient satisfaction with pre-surgery preparation by providing clear instructions and addressing any concerns or questions.
- Assisted in development of standardized protocols for surgery coordination, improving overall efficiency across multiple departments.
- Contributed to departmental goal-setting initiatives aimed at improving patient outcomes and satisfaction rates following surgeries.
- Collaborated with surgical team members to maintain well-organized and efficient operating room environment.
- Coordinated with facilities to set up surgeries for 5 Plastic Surgeons.
- Verified insurance coverage and benefits and communicated directly with patient for timely scheduling of clinic appointment and surgery procedure
Lead Administrative Assistant
Women's Healthcare of New England
02.2017 - 01.2019
- Escalated patient concerns, issues, and requirements to supervisors for immediate rectification.
- Optimized office supply inventory levels through careful monitoring and cost-effective purchasing strategies.
- Assisted with onboarding new employees, ensuring smooth transitions into their roles within the organization.
- Mentored administrative staff, providing guidance on best practices and enhancing overall team performance.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to patient inquiries, addressing concerns effectively, and building strong relationships.
Education
Master's degree - Healthcare Management, Health Services Administration Management
American InterContinental University
Schaumburg, IL05.2025
Bachelor's degree - Healthcare Management
American InterContinental University
Schaumburg, IL05.2022
Associate degree - Information Management Technology
Columbus State Community College
Columbus, OH05.2020
Skills
- Efficient and Detail-oriented
- Clinical assessment
- Healthcare regulations
- Ethics and Compliance
- Medical Knowledge
- Epic Systems
Timeline
Organ Recovery Coordinator
Lifeline Of Ohio
09.2023 - Current
Surgery Coordinator, Department of Plastic & Reconstructive Surgery
OSU Physicians
01.2019 - 02.2022
Lead Administrative Assistant
Women's Healthcare of New England
02.2017 - 01.2019
Master's degree - Healthcare Management, Health Services Administration Management
American InterContinental University
Bachelor's degree - Healthcare Management
American InterContinental University
Associate degree - Information Management Technology
Columbus State Community College
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