Summary
Overview
Work History
Education
Skills
Timeline
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Taleah Porter

Stockton,CA

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

7
7
years of professional experience

Work History

Temp Customer Service Rep Remote

CoCENTRIX
01.2025 - Current
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed multi-channel support including phone, email, and live chat platforms.
  • Enhanced customer satisfaction by providing timely and accurate information on products and services.
  • Collaborated with team members to streamline processes and improve service delivery efficiency.
  • Utilized CRM software to track interactions, ensuring comprehensive documentation of customer requests.
  • Monitored performance metrics to maintain high standards of service delivery across all channels.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Call Center Representative Specialist Temp

United Health
01.2023 - 09.2024
  • Maintained up-to-date knowledge of healthcare policies and procedures to assist clients effectively.
  • Monitored team performance metrics, providing feedback to improve individual and collective outcomes.
  • Improved customer satisfaction by resolving complex issues and providing timely solutions.
  • Implemented conflict resolution skills to address escalated calls professionally and effectively.
  • Managed high call volume for optimal efficiency and minimized wait times.

Call Agent

Integral Resources Inc.
03.2021 - 07.2022
  • Managed high-volume inbound calls, ensuring customer inquiries were addressed promptly and accurately.
  • Utilized CRM software to document customer interactions and track follow-up actions effectively.
  • Provided product information and troubleshooting assistance, enhancing customer satisfaction and retention rates.
  • Collaborated with team members to streamline call handling processes, improving overall efficiency.

Temp Call Center Carter's

Carter's
03.2020 - 01.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Provided retail assistance, finalizing, and processing customer purchases for games across major system types.

Call Center Representative

Ameritas
02.2019 - 01.2020
  • Assisted customers by addressing inquiries and providing accurate information on products and services.
  • Utilized call center software to log interactions and document customer feedback efficiently.
  • Adapted quickly to new processes and tools, enhancing overall operational efficiency in daily tasks.
  • Collaborated with team members to resolve complex issues, ensuring customer satisfaction remained a priority.
  • Maintained knowledge of company policies and procedures to provide consistent support to customers.

Education

Certified Clinical Medical Assistant (CCMA) -

National Healthcareer Association (NHA)
01.2023

High School Diploma - undefined

Delta Charter High School
Stockton, CA
01.2012

Skills

  • Medical: Phlebotomy, EKG, Vital Signs Monitoring, Medication Mgmt, Patient Care, Clinical Assistance, Infection Control
  • Soft Skills: Communication, Customer Service, Building Rapport, Problem-Solving, Organizational Skills, Surveillance
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Call center experience
  • Conflict resolution
  • Complaint handling
  • Complaint resolution
  • Payment processing

Timeline

Temp Customer Service Rep Remote

CoCENTRIX
01.2025 - Current

Call Center Representative Specialist Temp

United Health
01.2023 - 09.2024

Call Agent

Integral Resources Inc.
03.2021 - 07.2022

Temp Call Center Carter's

Carter's
03.2020 - 01.2021

Call Center Representative

Ameritas
02.2019 - 01.2020

High School Diploma - undefined

Delta Charter High School

Certified Clinical Medical Assistant (CCMA) -

National Healthcareer Association (NHA)

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