TALEANA DELLA FLUKER
MANCHESTER
Summary
Professional with solid background in providing exceptional customer service and support. Adept at team collaboration and achieving results, ensuring seamless operations and customer satisfaction. Skilled in communication, problem-solving, and adapting to changing needs, making positive impact on any team. Reliable and flexible, consistently delivering high-quality service and contributing to productive work environment.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Advanced Medical Service Assistant / ADPAC
Department of Veterans Affairs
03.2012 - Current
- Maintain employees work schedules and payroll
- Respond to emails and voicemails from outside organizations and patients
- Review and enter patient medical record notes in record and prepare for scanning to input the actual document
- Maintain weekly agenda and finalize minutes for Interdisciplinary meeting every Tuesday
- Maintain and identify educational/training needs
- Evaluates, orders, and maintains data and inventory of medical supplies and equipment to ensure and enhance the ability to provide exceptional care to Veterans
- Maintain department labor Mapping for department fiscal obligations
- Maintain accurate demographics and update any information as needed to a patient’s profile
- Prioritizes and meets deadlines given by program director for HBPC to meet program goals and standards
- Input new employees in the EPAS system to develop an employee profile and request access for computer use
- Request SF52’s for new or vacant positions for employee’s that are hired or leave
- Properly supports and distributes mail and faxes to the appropriate clinic staff or physician
- Collect and maintain data for hand hygiene, mileage reports and bag cleaning data sheets
- Help maintain and update shared point site for BHPC
- Check and assemble lab kits
- Review and process mileage reimbursement for department FTE’s
- Maintain and communicate government vehicle mileage to fleet manager
- Maintain shared calendar and update as needed
- Maintains patient’s confidentiality, shreds IPP documents
- Maintain patient list of200 or sometimes more patients in HBPC program
- Maintain accurate demographics and update any information as needed to a patient’s profile
Preventative Disruptive Behavior Trainer (Volunteer position)
Department of Veterans Affairs
02.2016 - 01.2021
- Educate, train, and assist in assuring a healthy and safe workplace for employees
- Maintain, minimize, and eliminate violent behavior
- Assure guidance and direction to all employees exposed to violent behaviors and obtain appropriate medical care and counseling
Federal Women’s Program Manager (Volunteer position2yr Appointment)
Department of Veterans Affairs
08.2016 - 03.2019
- Provides information and conducts workshops in leadership capacity on professional development and promotion opportunities for women and minorities
- Assists the facility by aiding informal complaints and advising on special employment and professional development issues and concerns of women and minorities in the workplace
- Assists in development of the required EEO Program Reports (FEROP, MD715, DVAPP) under the established laws and regulations established by EEOC
- Identifies problem areas and barriers to advancement and career development of women and minority employees and recommending corrective actions
- Establishes and maintains contacts with organizations in the community that serve women and minorities and organizing and conducts employment outreach events
- Plans and coordinates special activities or observances related to the Federal Women’s Program Manager
- Serves as a member of the EEO Diversity Committee
Lead Medical Supply Tech
Department of Veterans Affairs
03.2009 - 03.2012
- Performed daily primary time keeping, along with acting as SPS Supervisor in the absence of SPS Chief
- Performed regular monitoring in accordance with SPS standards of practice
- Enforced and complied with procedures, Centers for Disease Control (CDC) guidelines, Infection Control standards and policies, Occupational Safety and Health Administration (OSHA), Association of Peri-Operative Registered Nurses (AORN), International Association of Healthcare Central Service Material Management (IAHCSMM), International Organization for Standardization (ISO)9001 and Advancing Safety in Medical Technology (AAMI)/ST79 standards, and SPS Standard Operating Procedures
- Scheduled, distributed, and balanced daily work assignments among staff in accordance with workflow and job specialization
- Followed and understood principles and procedures for processing of used/contaminated instruments, reusable medical equipment, and supplies
- Complied and adhered to proper disposal of hazardous waste
- Performed routine power maintenance and cleaning of sterilization equipment in accordance with guidelines and Standard Operating Procedures
- Assured that staff is compliant in cleaning and sterilizing supplies and equipment
- Inspected, assembled, and packaged instruments, surgical trays, procedure trays, and other patient care equipment
- Disassembled and inspected items for damage or missing components
- Operated equipment and instruments to insure proper functioning prior to sterilization and redistribution
- Dissembled and inspect items for wear and tear damage and or missing components
- Maintained inventory of medical supplies
- Received shipment of supplies and replenishes stock and equipment from appropriate storage area
- Reviewed and followed instructions as necessary to perform work independently
- Delivered and maintained the stock of various wards throughout the hospital
- Demonstrated various scopes to be reprocessed for distribution and storage
Education
Certificate of Completion -
Department of Veterans Affairs Supervisor Ready Program
06.2024
Skills
- Computer skills
- Employee training
- Verbal and written communication
- Problem-solving abilities
- Adaptability and flexibility
Certification
- SPS Level II Training - Phoenix, AZ08/2012 Certified Sterilization Certificate
- American Heart Association CPR (VA Medical Center) - Manchester, NH06/2015 CPR Certified
Timeline
Federal Women’s Program Manager (Volunteer position2yr Appointment)
Department of Veterans Affairs
08.2016 - 03.2019
Preventative Disruptive Behavior Trainer (Volunteer position)
Department of Veterans Affairs
02.2016 - 01.2021
Advanced Medical Service Assistant / ADPAC
Department of Veterans Affairs
03.2012 - Current
Lead Medical Supply Tech
Department of Veterans Affairs
03.2009 - 03.2012
Certificate of Completion -
Department of Veterans Affairs Supervisor Ready Program
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