Talebia Dawkins

• Experience with SS7 signaling protocols including ISUP, TCAP and SIGTRAN.
• Managed provisioning and order coordination for DS0, DS1, DS3, GigE, Ethernet, and IP transit circuits, ensuring accurate ASR processing, timely circuit turn-up, and compliance with telecommunications provisioning standards.
• Maintain routing databases, translations, point codes, and network documentation.
• Coordinated with ILEC, CLEC, IXC, and carrier partners for service activation, testing, and turn-up activities.
• Exceeded operational performance metrics such as order completion intervals, FOC accuracy, circuit turn-up success rates, and trouble ticket resolution to ensure SLA compliance and continuous process improvement.

• Processed Access Service Requests (ASR) and Local Service Requests (LSR) to provision DS-1, DS-3, T-1, Ethernet, Broadband, and Network-to-Network Interface (NNI) circuits.

• Collaborated with cross-functional teams to coordinate circuit provisioning and ensure on-time service delivery.

• Managed multiple grooming projects to optimize network capacity, streamline operations, and improve efficiency.

• Issued cross-connect orders for data centers to establish reliable and scalable network connections.

• Resolved provisioning issues by coordinating with internal and external teams, reducing service delays.

• Maintained detailed records of orders, installations, and configurations for reporting and compliance purposes.

• Conducted regular performance reviews to assess individual team member progress.
• Assigning tasks, monitoring progress, and providing support to team members involved in the provisioning process.
• Identifying and resolving provisioning issues that may arise during the setup process.
• Trained newly hired analysts to process orders from start to completion.