Talecia Luper
Buffalo
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager
McDonald's
05.2019 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Personal Care Assistant
Health Force
03.2020 - 05.2024
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Maintained current knowledge of best practices in personal care through ongoing professional development opportunities.
- Supported clients'' mental health by actively listening to concerns and offering compassionate companionship during challenging times.
Personal Care Assistant
Buffalo Home care
07.2020 - 04.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
Education
High school diploma - General
East High School
Buffalo, NY06.2020
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Shift scheduling
- Housekeeping tasks
- Emotional support
- End-of-life care
- Alzheimer's care
- Meal preparation
- Chronic illness management
Certification
- CPR Certification
- PCA - Personal Care Aide
- Safe Serve
Languages
English
Native or Bilingual
Timeline
Personal Care Assistant
Buffalo Home care
07.2020 - 04.2023
Personal Care Assistant
Health Force
03.2020 - 05.2024
Manager
McDonald's
05.2019 - Current
High school diploma - General
East High School
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