Ta Lee
Merced,CA
Summary
Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level. Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated new pizzas expertise, including competitive offerings, pricing and market positioning.
Overview
4
4
years of professional experience
Work History
Customer Service Manager
Little Caesars
Merced, CA
05.2021 - Current
- Help out fellow workers resolve issues and complaint
- Maintain the store:
- Clean
- Make Pizzas
- Fill out forms for complaint/inventory
- Manage money correctly and accurately
Education
High School Diploma -
Golden Valley High School
Merced, CA06.2016
Skills
- Budgeting and reporting
- Personnel training and development
- Customer Relationship Management Software (CRM)
- Inter-department collaboration
- Exceptional interpersonal communication
- Team Building
- Complaint resolution
- Adherence to high customer service standards
- Cash Handling
- Training and mentoring
- Effective workflow management
- Sales proficiency
Timeline
Customer Service Manager
Little Caesars
05.2021 - Current
High School Diploma -
Golden Valley High School
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