Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Taleera' Breeden Jennings

Taleera' Breeden Jennings

5821 Ethelbert Ave Baltimore,MD

Summary

Detail-oriented administrative coordinator skilled in patient coordination, HIPAA compliance, and medical documentation. Proven ability to streamline office operations and enhance communication between healthcare providers and patients.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Administrative Coordinator

Ascension Heart Care
Baltimore, Maryland
12.2021 - Current
  • Coordinated scheduling for patient appointments and staff meetings.
  • Managed patient records using electronic health record systems.
  • Facilitated communication between healthcare providers and patients.
  • Organized office supplies and maintained inventory levels efficiently.
  • Supported billing processes by verifying insurance information and claims.
  • Provided administrative support to clinical staff during patient care activities.
  • Provided administrative support to various departments within the organization.
  • Organized and maintained filing systems for sensitive documents.
  • Responded to customer inquiries via phone or email in a professional manner.
  • Answered phone calls, provided information and connected callers to appropriate personnel.
  • Greeted visitors in a courteous manner and directed them to the appropriate office or person.
  • Answered phones and routed calls to appropriate personnel.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
  • Managed confidential employee and company documents, ensuring they are securely stored and handled.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Maintained calendars for multiple executives.

Call center/ patient operations Assistant

Ascension St Agnes
Baltimore, Maryland
11.2021 - 04.2024
  • Coordinated daily operations and schedules for efficient workflow management.
  • Responded to client queries and maintained strong relationships with vendors.
  • Provided administrative support to the Operations Manager by preparing reports, documents and presentations.
  • Answered work phones and routed correspondence to correct parties.
  • Offered reception coverage to relieve staff during absences or breaks.
  • Assisted patients with appointment scheduling and insurance verification processes.
  • Managed patient inquiries through phone, email, and in-person communication channels.
  • Coordinated patient check-in and check-out procedures to enhance service efficiency.
  • Answered incoming calls in a professional manner.
  • Verified insurance information, collected payments, and scheduled appointments.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Inputted patient demographic data into electronic health record system.
  • Scanned completed forms, identification and insurance cards, maintaining patient documents folder.

Armed Medical Security Officer

JKearney Services
Baltimore, Maryland
02.2023 - 11.2023
  • Investigated all reported incidents of theft or vandalism on premises.
  • Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
  • Coordinated with law enforcement and emergency responders during incidents and emergencies.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Detected emergency situations through keen listening and close observation to respond appropriately to alarms.

Medical Assistant/Shift Leader

University of Maryland Upper Chesapeake Hospital
Bel Air, Maryland
04.2017 - 11.2019
  • Managed patient scheduling and coordinated appointment confirmations.
  • Collected vital signs and maintained accurate electronic health records.
  • Communicated effectively with patients to address concerns and answer questions.
  • Coordinated follow-up appointments and referrals to specialists as needed.
  • Administered injections, medications and treatments as directed by the physician.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Administered medications under physician's supervision.
  • Coordinated patient care activities with nursing and support teams.

Education

Master of Psychology - Medical Social Work

University of Maryland Global Campus
Hyattsville, MD

Skills

  • Patient coordination
  • Medical documentation
  • Electronic health records
  • Effective communication
  • Team collaboration
  • Administrative support
  • HIPAA compliance
  • Customer service
  • Staff scheduling procedures
  • Appointment scheduling
  • Office administration
  • Scheduling appointments
  • File organization
  • Schedule management
  • Verbal and written communication
  • Document management
  • Scheduling and calendar management
  • Performance improvement
  • Multitasking and organization
  • Office management
  • Business administration

Certification

  • Certified Phlebotomist/ Specimen Collection ID# **-2844
  • Certified Medical Assistance Cert#23021
  • Certified Armed Security Officer Permit# 24HGP-******
  • Certified Patient Care Tech Cert# 191068
  • Certified CPR/ First Aid( ( Infant, Child, Adult) ID# C5C1D5

Timeline

Armed Medical Security Officer

JKearney Services
02.2023 - 11.2023

Administrative Coordinator

Ascension Heart Care
12.2021 - Current

Call center/ patient operations Assistant

Ascension St Agnes
11.2021 - 04.2024

Medical Assistant/Shift Leader

University of Maryland Upper Chesapeake Hospital
04.2017 - 11.2019

Master of Psychology - Medical Social Work

University of Maryland Global Campus

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