Taleesa Ross

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Engaged with customers to effectively build rapport and lasting relationships.
• Engaged with customers to build rapport and loyalty.

• Maintained cleanliness and organization of front desk area.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Confirmed important personal and payment information for compliance with security and payment card industry standards.
• Answered multi-line phone system and transferred callers to appropriate department or staff member.
• Asked customers questions to meet special requests.
• Collected room deposits, fees, and payments.
• Answered customer telephone calls promptly and appropriately handled needs.
• Maintained clean and organized front desk areas to uphold polished company image.

• Maintained cleanliness and organization of front desk area.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Used internal software to process reservations, check-ins and check-outs.
• Confirmed important personal and payment information for compliance with security and payment card industry standards.
• Answered multi-line phone system and transferred callers to appropriate department or staff member.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Entered and updated sensitive customer information during check-ins and room changes.
• Maintained transaction security by verifying payment cards against identification.
• Answered guest questions and referred to local points of interest.
• Collected room deposits, fees, and payments.

• Maintained cleanliness and organization of front desk area.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Used internal software to process reservations, check-ins and check-outs.
• Answered multi-line phone system and transferred callers to appropriate department or staff member.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

• Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
• Oversaw night auditing of daily room occupancy and hotel revenue.
• Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
• Generated and printed daily financial reports to track hotel performance.
• Looked over pending check-ins and payment processes to complete closing procedures.
• Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.

• Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
• Wrote reports outlining incidents such as theft, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
• Protected entrances by scanning individuals and bags via manual, wand or x-ray machinery.

• Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
• Monitored reservations to track incoming parties and special events.
• Completed daily computer backups, checked for viruses and updated programs.
• Completed all nightly updates to hotel rates and individual room charges.
• Coordinated with guest services and concierge team to meet guest needs.
• Informed travelers of hotel security features and offered details regarding fire and emergency procedures.
• Assisted hotel guests with check in and out procedures courteously.
• Processed end-of-day paperwork using OnQ, verifying deposits and rectifying discrepancies.
• Checked auditing discrepancies by reconciling cash drop and credit card transactions.

• Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
• Monitored reservations to track incoming parties and special events.
• Managed all front desk operations for busy high-volume hotel.
• Posted room charges such as food, liquor and telephone calls based on individual customer actions.
• Completed all nightly updates to hotel rates and individual room charges.
• Balanced accounts and conducted nightly audits to keep bookkeeping current.
• Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
• Assessed checklist on daily basis and planned shift accordingly.
• Assisted hotel guests with check in and out procedures courteously.
• Documented wake-up requests and set up automatic calls in system.
• Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
• Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.

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• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
• Kept apprised of emerging trends and provided informative customer service to assist in product selection.
• Recommended merchandise to customers based on needs and preferences.
• Coached team members on security risks and loss prevention to aid in mitigating store theft.
• Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
• Assisted customers by finding needed shoes and correct sizes and checking inventory for items at other locations.

• Maintained well-stocked and presentable complementary food and beverage station.
• Ran end-of-day computer functions and closed out reports, submitting details to General Manager for review.
• Documented wake-up requests and set up automatic calls in system.
• Completed daily computer backups, checked for viruses and updated programs.
• Assisted guests in locating amenities such as casino, gift shop, restaurants, fitness center, pool and spa.
• Coded invoices and other records to maintain organized and accurate records.
• Checked auditing discrepancies by reconciling cash drop and credit card transactions.
• Audited and balanced cash and credit transactions daily and reset register for next day's operations.
• Assessed checklist on daily basis and planned shift accordingly.
• Completed all nightly updates to hotel rates and individual room charges.
• Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
• Assisted hotel guests with check in and out procedures courteously.
• Implemented program to create daily spreadsheets and streamline financial reporting.
• Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
• Balanced accounts and conducted nightly audits to keep bookkeeping current.

• Maintained well-stocked and presentable complementary food and beverage station.
• Reviewed item requests and room service orders for accuracy and any needed assistance.
• Assisted hotel guests with check in and out procedures courteously.
• Reviewed bank account statements to reconcile accounts by documenting correct financial information in general ledger.
• Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
• Attended all mandatory meetings for hotel staff and brought issues to attention of upper management.
• Performed balance procedures for hotel accounts and resolved discrepancies.
• Implemented program to create daily spreadsheets and streamline financial reporting.

• Audited and balanced cash and credit transactions daily and reset register for next day's operations.
• Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
• Coordinated with guest services and concierge team to meet guest needs.
• Completed all nightly updates to hotel rates and individual room charges.
• Balanced accounts and conducted nightly audits to keep bookkeeping current.
• Attended all mandatory meetings for hotel staff and brought issues to attention of upper management.
• Completed daily computer backups, checked for viruses and updated programs.
• Assessed checklist on daily basis and planned shift accordingly.
• Maintained well-stocked and presentable complementary food and beverage station.
• Performed balance procedures for hotel accounts and resolved discrepancies.
• Assisted guests in locating amenities such as casino, gift shop, restaurants, fitness center, pool and spa.
• Assessed data and information to check entries, calculations and billing codes for accuracy.
• Implemented program to create daily spreadsheets and streamline financial reporting.

• Trained new team members in cash register operation, stock procedures and customer service.
• Processed customer payments quickly and returned exact change and receipts.
• Learned roles of other departments to provide coverage and keep store operational.
• Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
• Wrapped items and bagged purchases properly to prevent merchandise breakage.
• Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
• Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
• Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
• Updated repeat customers on menu changes and updates to maintain quality service relationships.
• Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
• Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
• Checked order accuracy and food quality before delivering to customers.
• Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.