Taleiyah Price

GS-0679-5

• Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
• Scheduled, coordinated and confirmed appointments and meetings.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Answered multi-line phone system and transferred callers to appropriate department or staff member.
• Maintained confidentiality of sensitive data to protect customer and business information.
• Confirmed appointments, communicated with clients, and updated client records.
• Handled assignments independently with good judgement and critical thinking skills.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.

Full Time- 40 Hours weekly

• Interviewed patients to verify and update clinical and demographic records
• Communicate tactfully and effectively, both orally and in writing, in order to meet program objectives.
• Worked collaboratively with providers
• Determined nature and urgency of patient requests to refer patients to appropriate medical staff
• Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience
• Validates and updates patient demographic information in-person, during check-in, or over phone.
• Documented patient medical information, case histories and insurance details to facilitate smooth appointment process
• Enhanced office productivity by handling high volume of callers per day
• Performed routine clerical tasks by scanning, filing and copying documents
• Participated in team huddles
• Entered, manipulated, and retrieved information and data from Revenue Cycle and other clinical information systems as appropriate to area assigned
• Processed incoming messages from other clinics regarding patients to continue care

Full Time-40 Hours weekly

• Processed medical records requests from outside providers according to facility, state and federal law.
• Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
• Uploaded physician progress notes, history and physicals into electronic medical records.
• Maintained patient confidence by keeping patient records information confidential.
• Accurately pulled patient records for upcoming appointments and procedures, typically within 24-hour period.
• Typed medical statement memorandums
• Transferred and directed phone calls, guests and mail to correct staff members.
• Responded to inquiries from callers seeking information.
• Provided clerical support to company employees by copying, faxing and filing documents.
• Kept reception area clean and neat to give visitors positive first impression.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Converted paper charts into digital files and uploaded to HAIMS system.
• Called patients to confirm scheduled appointments day in advance.
• Prepared and maintained accurate digital health records for patients.
• Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
• Prioritized incoming patients by degree of injury or illness.

Full Time- 40+ hours weekly

• Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members.
• Answered unit calls and took messages for healthcare staff to maximize team productivity.
• Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
• Obtained client medical history, including medication information, symptoms and allergies.
• Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Kept accurate records of patients' care, condition and progress.
• Charted vital signs and added telemetry strips to charts.
• Located, checked in and pulled medical records for patient appointments and incomplete charts.

Full Time- 40 hours weekly

• Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
• Maintained detailed records of test results by entering data and patient information into computer.
• Performed clerical duties, such as word processing, data entry, answering phones and filing.
• Gathered forms, copied insurance cards and called insurers to collect patient information for billing and insurance filing.
• Called and faxed pharmacies to submit prescriptions and refills.
• Prepared initial patient charts for admission.
• Confirmed patient appointments for next business day.