Talele Seu
Anchorage,AK
Summary
Excellent relationships build with customers, very reliable and professional person, wide skills in management.
Tidy Records Clerk with a knack for organization, cleanliness and efficiency. Skilled in copying, faxing, and sorting material in accordance to the filing system being used. Adept at handling incoming calls and communications through email.
Overview
11
11
years of professional experience
Work History
Records Clerk
NAC
10.2024 - Current
- Resolved discrepancies in record data through thorough research and cross-referencing of related documents.
- Assisted in audits preparation, ensuring all required documentation was easily accessible and uptodate.
- Created and maintained electronic filing system for quick and easy retrieval of records.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Operated office equipment to scan and copy documents.
- Followed up with staff by email regarding missing or needed information and compiled retrieved information into files.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
Teller
Wells Fargo
03.2024 - 07.2024
- Referred customers to other banking departments for specialized services.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Maintained friendly and professional customer interactions.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
- Monitored and verified suspicious activity on customer accounts.
- Educated customers on online banking and mobile banking applications.
- Educated customers on use of banking website and mobile apps.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Counted, verified and handled bank deposits and armored car transactions.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Received loan and utility payments, sending funds to correct destinations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
Records Clerk
ESS Support Services Worldwide
07.2022 - 08.2023
- Assisted with typing, data entry.
- Updated records with new information.
- Resolved discrepancies in record data through thorough research and cross-referencing of related documents.
- Transferred inactive records to storage to free up space and preserve history.
- Participated in regular reviews of record management policies, offering valuable input based on firsthand experience working with the system daily.
- Sorted all paperwork and documents alphabetically and according to dates and significance.
- Operated office equipment to scan and copy documents.
- Retrieved file information and made copies for authorized users.
- Classified files based on source, type or other details.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Teller
Credit Union 1
10.2021 - 07.2022
- Cash handling and mathematics
- Customer service
- Computer knowledge
- Problem solving
- Processing transactions
- Maintaining cash draws
- Basic accounting
- Teamworks
- Balancing checks/ cashing checks/ deposits
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Referred customers to other banking departments for specialized services.
Customer Service Representative
Hyatt place hotel
04.2021 - 10.2021
- Greeting guests upon arrival and making them feel welcomed
- Administering check-ins and check-outs
- Providing front desk services to guests
- Assigning rooms and taking care of administrative duties
- Delivering mail and messages
- Processing guest payments
- Handling cash drawers and cash payments
- Deal with bookings
- Complete procedures when guests arrive and leave
- Choose rooms and hand over keys
- Prepare bills and take payments
- Answer and pass on calls and email messages
- Handle requests from guests, like booking trips or storing valuables
Customer Service Representative
Hilton Anchorage Hotel
03.2019 - 01.2021
- Greeting guests upon arrival and making them feel welcomed
- Administering check-ins and check-outs
- Providing front desk services to guests
- Assigning rooms and taking care of administrative duties
- Delivering mail and messages
- Processing guest payments
- Handling cash drawers and cash payments
- Deal with bookings
- Complete procedures when guests arrive and leave
- Choose rooms and hand over keys
- Prepare bills and take payments
- Answer and pass on calls and email messages
- Handle requests from guests, like booking trips or storing valuables
Front Desk Receptionist
Anchorage Downtown Hotel
06.2018 - 07.2018
- Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints
Front Desk Receptionist
Aviator Anchorage Hotel
10.2017 - 02.2018
- Check in/ out guest of the hotel, make reservations in person or over the phone, handle complaints
Front Desk Receptionist
Barratinn Anchorage Hotel
05.2014 - 01.2015
- Make reservation for guests, answering multiple phone calls, help guest with their reservations, driving the shuttle from and to the airport
Education
High school diploma -
Leone High School
08.2003
Skills
- Front Desk
- Front Office
- Reception
- Billing
- Customer Service
- Data Entry
- Filing
- Shuttle Driving
- General Ledger Accounting
- Journal Entries
- Tax Experience
Electronic archiving
Document scanning
Clerical skills
Phone answering
Fast learner
File/records maintenance
Dependable and responsible
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Records Clerk
NAC
10.2024 - Current
Teller
Wells Fargo
03.2024 - 07.2024
Records Clerk
ESS Support Services Worldwide
07.2022 - 08.2023
Teller
Credit Union 1
10.2021 - 07.2022
Customer Service Representative
Hyatt place hotel
04.2021 - 10.2021
Customer Service Representative
Hilton Anchorage Hotel
03.2019 - 01.2021
Front Desk Receptionist
Anchorage Downtown Hotel
06.2018 - 07.2018
Front Desk Receptionist
Aviator Anchorage Hotel
10.2017 - 02.2018
Front Desk Receptionist
Barratinn Anchorage Hotel
05.2014 - 01.2015
High school diploma -
Leone High School
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