Summary
Overview
Work History
Education
Skills
Timeline
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Talema Bowman

Durham,NC

Summary

Versatile hospitality professional with 2-year background as Night Auditor. Knowledgeable about room ratings, account balancing and report generation. Thrives in high-volume environments using multi-tasking and time management strengths.

Overview

11
11
years of professional experience

Work History

Night Auditor

La Quinta
07.2022 - Current
  • Liaised with housekeeping staff to verify service and maintenance of hotel standards.
  • Utilized strong problem-solving skills while handling any logistical challenges that arose throughout course of nightly duties.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Ensured compliance with company policies and local regulations through meticulous record-keeping of nightly transactions.
  • Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Car Rental Agent

Ford
03.2018 - 01.2023
  • Assisted in resolving conflicts or issues between customers and staff, fostering positive work environment.
  • Drafted and reviewed lease agreements to lay out terms and conditions of rental and protect owner and renter rights.
  • Kept up-to-date rental records and customer information in company systems to track client interests and preferences.
  • Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
  • Collected rent and security deposits to provide timely payments to property owners.
  • Enhanced company revenue by upselling additional services and insurance packages to clients.
  • Developed loyal clientele base through consistent follow-up and personalized service offerings.
  • Addressed guest complaints and resolved issues to promote satisfaction.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Organized and detail-oriented with a strong work ethic.

Specimen Processor

LabCorp
05.2020 - 08.2021
  • Participated in lab meetings and project presentations.
  • Provided support and guidance to junior lab staff.
  • Cooperated with other technicians to develop and test new protocols.
  • Prepared reagents and solutions following standard laboratory formulas and procedures.
  • Followed safety protocols while handling hazardous materials.
  • Prepared samples for analysis by performing complex sample preparation tasks.
  • Monitored and documented safety standards to verify compliance.
  • Processed high volumes of time-sensitive specimens without compromising accuracy or quality standards under tight deadlines.

Key Holder Supervisor

Shoe Show
02.2017 - 03.2018
  • Conducted regular audits of store merchandise, ensuring accurate record-keeping and minimizing shrinkage.
  • Coordinated special events within store to attract new customers and generate buzz around promotions or seasonal offerings.
  • Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
  • Directed customers to correct store locations.
  • Received and counted money.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Opened inventory boxes and restocked shelves.
  • Trained new employees on company policies, procedures, and best practices to ensure consistent performance across team.
  • Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
  • Counted out cash drawers and balanced totals.
  • Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.

Food Service Cashier

Bull City Burger And Brewery
08.2013 - 09.2016
  • Set up new sales displays each week with fresh merchandise.
  • Complied with company policies regarding discounts, promotions, or special offers while processing transactions correctly.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Learned duties for various positions and provided backup at key times.
  • Maintained clean and organized workspace, contributing to positive environment for customers and coworkers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Utilized product knowledge of foods and beverages to make suggestions to customers.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Performed cash, card and check transactions to complete customer purchases.
  • Engaged customers to help create superior food and beverage experience.
  • Provided excellent customer service by greeting 30 plus guests warmly and answering questions about menu offerings.
  • Used POS system to enter orders, process payments and issue receipts.

Education

GED -

Durham Technical Community College
Durham, NC
12.2014

Skills

  • Training and mentoring
  • Posting charges
  • Phone and Email Etiquette
  • Front Desk Operations
  • Computer Skills
  • End-of-Day Processes
  • Payment Collection
  • Night Audit Reports
  • Guest Reception
  • Customer Service Management
  • Wake-up calls
  • Daily transactions review
  • Staff Training

Timeline

Night Auditor

La Quinta
07.2022 - Current

Specimen Processor

LabCorp
05.2020 - 08.2021

Car Rental Agent

Ford
03.2018 - 01.2023

Key Holder Supervisor

Shoe Show
02.2017 - 03.2018

Food Service Cashier

Bull City Burger And Brewery
08.2013 - 09.2016

GED -

Durham Technical Community College

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Talema Bowman