Microsoft Word, Excel, Power Point, Outlook
Talena Depel
Oklahoma City,OK
Summary
Seasoned professional with a proven track record in high-stakes environments, notably at Moore Police Department. Expert in geographical knowledge and technical aptitude, I excel in force deployment and deescalation, ensuring swift, accurate emergency responses. Achieved a significant reduction in response times, demonstrating exceptional precision and a calm, decisive approach to crisis management. Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel.
Overview
28
28
years of professional experience
Work History
Emergency Dispatcher
Integris Baptist Medical Center
06.2024 - Current
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Received emergency and non-emergency calls and dispatched calls to appropriate Integris hospitals and officers on duty.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
Recruiter
Constellis, LLC
07.2022 - 06.2024
- Operated and maintained applicant tracking and candidate management systems.
- Coordinated schedules to arrange interviews with applicants.
- Conducted reference checks, and other pre-employment checks to verify information on applicant's resume.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Assisted with writing job postings and job descriptions for boards.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Implemented onboarding and orientation programs for new employees, arranged physical and drug screenings.
Armed Security Officer
Triple Canopy
11.2018 - 05.2021
- Completed full building and grounds patrols every hour to spot and investigate concerns.
- Reduced vandalism and criminal activity by keeping close eye on premises through personal checks and CCTV monitoring.
- Responded quickly to incidents and assessed active situations for security concerns.
- Controlled access to property to secure facility and grounds from unauthorized entry.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Wrote detailed reports of all security breaches and investigations.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Examined doors, windows and gates to verify security.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
911 Dispatcher
Pottawatomie County Sheriff's Office
01.2015 - 11.2015
- Read system maps and caller information, and documented details in system.
- Answered calls from automatic routing system and took basic information from callers.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Assisted callers in emergency situations with appropriate information and support.
Owner/Operator Manager
All Things Beautiful Cleaning Serivce
03.2010 - 03.2015
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Managed day-to-day business operations.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Developed business plan, processes and procedures to provide superior cleaning service to customers.
- Assessed income and expenses and adapted plans to improve profit levels.
- Recruited, hired and trained new team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Secretary I
Oklahoma Highway Patrol, Troop S
01.2005 - 06.2007
- Managed invoicing and payment processing operations.
- Executed billing tasks and recorded information in company databases.
- Handled account payments and provided information regarding outstanding balances.
- Monitored outstanding invoices and performed collections duties.
- Communicated with customers via phone and email to review violations/payments of citations and respond to inquiries.
- Input data and processed system change to generate accurate reports.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Utilized office management software to record and track customer information.
Secretary I
Oklahoma Department of Public Safety
01.2001 - 01.2005
- Provided clerical support to Legal Division employees by copying, faxing, and filing documents.
- Facilitated timely delivery of court hearings to meet organizational and departmental objectives.
- Scheduled court hearings and conducted follow-up calls to clients as needed.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered multi-line phone system and enthusiastically greeted callers.
- Entered data into system and updated customer driver license information to keep records current according to the request for modified license.
911 Emergency Dispatcher
Moore Police Department
01.1997 - 01.1999
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
Education
No Degree - Prerequisites
Seminole State College
Seminole, OK01-2014
GED -
Oklahoma City Community College
Oklahoma City, OK05-1991
Skills
- Accuracy and Precision
- Technical aptitude
- Geographical knowledge
- Force deployment
- Deescalation
- Emergency Fire Dispatcher Certification
Software
Teams
Polaris
ADP Recruiting
Share Point
Timeline
Emergency Dispatcher
Integris Baptist Medical Center
06.2024 - Current
Recruiter
Constellis, LLC
07.2022 - 06.2024
Armed Security Officer
Triple Canopy
11.2018 - 05.2021
911 Dispatcher
Pottawatomie County Sheriff's Office
01.2015 - 11.2015
Owner/Operator Manager
All Things Beautiful Cleaning Serivce
03.2010 - 03.2015
Secretary I
Oklahoma Highway Patrol, Troop S
01.2005 - 06.2007
Secretary I
Oklahoma Department of Public Safety
01.2001 - 01.2005
911 Emergency Dispatcher
Moore Police Department
01.1997 - 01.1999
No Degree - Prerequisites
Seminole State College
GED -
Oklahoma City Community College
Similar Profiles
Sydney RobertsonSydney Robertson
Nurse Technician at Integris Baptist Medical CenterNurse Technician at Integris Baptist Medical Center
Angelita RichardsonAngelita Richardson
RN Staff Nurse at Integris Baptist Medical CenterRN Staff Nurse at Integris Baptist Medical Center
Blake KollesBlake Kolles
Patient Care Technician at Integris Baptist Medical CenterPatient Care Technician at Integris Baptist Medical Center