Talena Martin
Kansas City,MO
Summary
Dynamic with a proven track record, excelling in customer service and time management. Demonstrated ability to enhance customer satisfaction and team cohesion, with a keen eye for detail and a commitment to maintaining high safety and cleanliness standards. Skilled in computer usage and adept at creating positive, efficient work environments.
Overview
3
3
years of professional experience
Work History
Associate
Walmart
01.2024 - 08.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Ride Operator
Worlds of Fun Amusement Park
05.2023 - 09.2023
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
- Enhanced rider experience by enforcing safety procedures and providing clear instructions.
- Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
- Managed emergency situations calmly, following established protocols to ensure guest safety and wellbeing.
- Supported fellow team members in maintaining a cohesive work environment focused on guest satisfaction and safety adherence.
Cashier
QuikTrip
08.2021 - 10.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Education
High School Diploma -
Staley High School
Kansas City, MO05-2024
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Flexible schedule
- Cleaning and sanitation
Timeline
Associate
Walmart
01.2024 - 08.2024
Ride Operator
Worlds of Fun Amusement Park
05.2023 - 09.2023
Cashier
QuikTrip
08.2021 - 10.2022
High School Diploma -
Staley High School