Talena Stewart
Charlotte,NC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Critical thinking employee with excellent time management skills. Dedicated problem-solver adept at remaining calm under pressure. Dynamic and hard-working commercial airline employee highly experienced as ramp agent. Offers excellent listening and comprehension skills.
Overview
22
22
years of professional experience
Work History
Airport Ramp Agent
Piedmont
Charlotte, Nc
03.2024 - Current
- Stocked aircraft cabins with necessary equipment and supplies.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Connected electrical power unit and hoses to aircraft.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean, orderly work environment free of hazards.
Collections Manager
J AND J SOLUTIONS
Charlotte, NC
12.2010 - 01.2024
- Implement Fair Debt Collection Practices Act
- Lead a team of 24 collectors
- Increased revenue for the business over 60%
- Monitored collection calls to insure adherence to industry guidelines
- Excellent conflict resolution and organizational skills
- Performed monthly audits to assist collectors with further training
- Managed and trained employees on increasing revenue for the business
- Payment Processing
- Assist with Second voice for stalls and objections
- Ability to Prioritize and organize tasks
- Managed accounts receivable, collections and credit activities for a large customer base.
Airport Ramp Agent
Piedmont Airlines
Charlotte, NC
06.2008 - 10.2011
- Loaded and unloaded baggage and cargo onto aircrafts in accordance with safety regulations.
- Ensured that all passengers' luggage was properly weighed, labeled, and loaded onto appropriate flights.
- Performed pre-flight inspections on the aircraft to ensure it was safe for operation.
- Monitored loading activities to ensure compliance with airline regulations.
- Inspected aircraft interiors prior to takeoff for any debris or other items left behind by passengers.
- Operated heavy equipment such as tugs, loaders, belt loaders, conveyor belts.
- Enforced safety regulations while operating ground support vehicles.
- Collaborated with supervisors and other staff members in order to complete tasks efficiently.
- Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
- Loaded and unloaded aircraft cargo, passenger baggage and freight.
- Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
- Operated equipment to support on-ground operations in between flights.
- Connected electrical power units and service hoses to aircraft.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
- Checked cargo before transportation and determined if items adhered to proper regulation standards.
- Used scanners to track parcel information, condition or receipt.
- Placed bracing, straps and other protective devices onto items in transit to prevent damage.
- Packed boxes and stock using organizational guidelines.
Business Analyst Specialist
Wachovia Bank
Charlotte, NC
12.2002 - 02.2008
- Provided customer service and support to clients regarding banking products and services.
- Monitored customer accounts for suspicious activity, including large transfers or irregular patterns of behavior.
- Analyzed financial statements and credit reports to determine creditworthiness of potential borrowers.
- Drafted letters to debtors requesting payment on delinquent loans or providing notice of foreclosure proceedings when necessary.
- Reviewed customer account data for accuracy prior to submitting it for review by senior management or auditors.
- Maintained updated knowledge of banking regulations and laws related to consumer protection and fraud prevention.
- Researched customer inquiries regarding account balances, interest rates, fees.
- Identified opportunities to cross-sell additional banking products or services based on customer needs.
- Maintained confidentiality of bank records and client information, directed specific questions to appropriate branch personnel and exceeded customer service satisfaction ratings.
Education
Jf Webb High School Of Health And Life Sciences
Oxford, NC05-2000
Skills
- Payment Acceptance
- SEC and Call Reporting
- Analytical Reasoning
- Past Due Procedures
- Team Leadership
- Weight and Balance Determination
- Baggage Management
- Aircraft Safety Checks
Timeline
Airport Ramp Agent
Piedmont
03.2024 - Current
Collections Manager
J AND J SOLUTIONS
12.2010 - 01.2024
Airport Ramp Agent
Piedmont Airlines
06.2008 - 10.2011
Business Analyst Specialist
Wachovia Bank
12.2002 - 02.2008
Jf Webb High School Of Health And Life Sciences
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