Summary
Overview
Work History
Education
Skills
Timeline
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TALENCIA LEFLORE

Montgomery,AL

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

14
14
years of professional experience

Work History

Police Communications Officer I

Alabama Forestry Commission
02.2022 - Current
  • Question callers to determine nature of problems and locations to direct type of response needed.
  • Receives 911 and non-emergency calls and dispatch calls to appropriate agencies and officers on duty.
  • Enter criminal record checks, driver's license numbers into telecommunications systems to fulfill officer requests.
  • Operates telephone and radio equipment to receive requests and reports from game warden officers, and firefighting crews.
  • Uses specialized software to track and maintain case incident numbers and logs.
  • Relay latest information to first responders via electronic means, telephone calls, and radio responses.

Patient Account Representative

Health Services, Inc
02.2014 - Current
  • Work with outside entities to resolve issues with billing, claims and payments.
  • Contact patients after insurance was calculated to obtain payments.
  • Electronically submits bills according to compliance guidelines.
  • Post payments and process refunds.
  • Utilize computer programs to create invoices, letters and other documents.
  • Maintain office inventory and organized supplies for efficiency and expected needs.
  • Schedule patients appointments

Cashier

McDonald's Restaurant
05.2009 - 01.2014
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Used POS system to enter orders, process payments and issue receipts.

Education

High School Diploma -

Sidney Lanier Senior High
Montgomery, AL
05.2009

Skills

  • Supply Restocking
  • Processing Requests
  • Office Cleaning
  • Complex Problem-Solving
  • Filing
  • Multi-Line Telephone Operation
  • Report Creation

Timeline

Police Communications Officer I

Alabama Forestry Commission
02.2022 - Current

Patient Account Representative

Health Services, Inc
02.2014 - Current

Cashier

McDonald's Restaurant
05.2009 - 01.2014

High School Diploma -

Sidney Lanier Senior High

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TALENCIA LEFLORE