Dedicated healthcare professional with extensive experience at Mental Health Tech and CNA, adept in vital signs monitoring and providing compassionate care. Excelled in emergency response and infection control, significantly enhancing patient satisfaction and safety. Skilled in fostering trust with patients and families, demonstrating exceptional client advocacy and medical terminology knowledge.
Overview
15
15
years of professional experience
Work History
PCA
Professional Healthcare Staffing
09.2023 - Current
Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
Provided emotional support to patients and families during difficult times, fostering trust and rapport.
Administered medications as prescribed, preventing adverse reactions or complications.
Unit Clerk/CNA
Spring Valley Hospital
05.2022 - Current
Answered unit calls and took messages for healthcare staff to maximize team productivity.
Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
Answered multi-line telephone system, provided information, and directed calls.
Prepared admissions charts and scanned records.
Charted vital signs and added telemetry strips to charts.
Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
Reduced patient stress levels through effective communication and active listening skills.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Oversaw and maintained patients' rooms, group living areas, and nurse stations.
Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
CNA
North Las Vegas Care Center
06.2021 - 02.2022
Assisted patients with daily living activities, promoting independence and dignity.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Enhanced patient satisfaction by providing compassionate and attentive care.
CNA
Kindred Hospital
06.2020 - 05.2021
Assisted patients with daily living activities, promoting independence and dignity.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Enhanced patient satisfaction by providing compassionate and attentive care.
Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Mental Health Technician
North Vista Hospital
11.2018 - 06.2020
Performed scheduled patient safety checks and documented results to establish patients' well-being.
Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
Applied de-escalation and limit-setting techniques to promote patient cooperation.
Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
Assisted individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.
Improved patient well-being by providing compassionate care and support during their mental health journey.
Supported families in understanding their loved one''s mental health condition and provided resources for ongoing support.
Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
Customer Service Representative
Lend Nation
06.2017 - 11.2018
Responded to customer requests for products, services, and company information..
Payday loans
Collection Calls
Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Exhibited high energy and professionalism when dealing with clients and staff.
Delivered prompt service to prioritize customer needs.
CNA
University Park Healthcare Center
05.2010 - 03.2017
Assisted patients with daily living activities, promoting independence and dignity.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Enhanced patient satisfaction by providing compassionate and attentive care.
Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
Provided emotional support for patients during challenging times, fostering a positive healing environment.
Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Education
CNA Certification - Nursing
Compton Community College
Compton, CA
06.2005
General Studies - High School Diploma
Manual Arts High School
Los Angeles, CA
06.1997
Skills
Basic life support
CPI certified
Dementia care
Compassionate care
Personal hygiene assistance
Vital signs monitoring
HIPAA compliance
Emergency response
Infection control
Medical terminology
Daily living assistance
Medication reminders
Patient documentation
Client advocacy
Infection control standards
Timeline
PCA
Professional Healthcare Staffing
09.2023 - Current
Unit Clerk/CNA
Spring Valley Hospital
05.2022 - Current
CNA
North Las Vegas Care Center
06.2021 - 02.2022
CNA
Kindred Hospital
06.2020 - 05.2021
Mental Health Technician
North Vista Hospital
11.2018 - 06.2020
Customer Service Representative
Lend Nation
06.2017 - 11.2018
CNA
University Park Healthcare Center
05.2010 - 03.2017
CNA Certification - Nursing
Compton Community College
General Studies - High School Diploma
Manual Arts High School
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