Summary
Overview
Work History
Education
Skills
Websites
Timeline
Intern

TALESHA PRENTICE

Miami,Florida

Summary

Friendly and efficient customer representative devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding customer service standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.Exceptionally and enthusiastic salesman for about 4 years, I have experience in telephone customer service, building trust, understanding and satisfying clients needs.I have a strong ability to work by oneself and with a team.

Overview

8
8
years of professional experience

Work History

Intern

Touching Miami With Love
05.2023 - 07.2023
  • Maintained organized, fun and interactive classroom to help children feel safe.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Educated students in foundational concepts such as shapes, numbers, and letters.
  • Organized and supervised large and small group activities.
  • Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Prepared project presentations and reports to assist senior staff.

Warehouse Associate

Amazon Warehouse
08.2022 - 04.2023
  • Used pallet jacks to move items to and from warehouse locations
  • Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities
  • Read computer-generated tickets, put-away labels and delivery labels to properly move merchandise
  • Wrote performance requirements for product development or engineering projects
  • Trained new associates on warehouse equipment such as pallet jacks and scanners.

Sales Consultant

K&G Fashion
01.2022 - 08.2022
  • Responsible for greeting and assisting customers with interests, maintained a comprehensive and extensive knowledge of company products
  • Provided customers with measurements for suits, responded to to telephone inquiries and kept work area clean
  • Answered client questions
  • Processed cash, credit and debit card, store credit transactions
  • Handled returns and exchanges
  • Helped ensure customer satisfaction
  • Memorized store organization
  • Cultivated productive relationships with existing customers through exceptional follow-up after sales
  • Greeted incoming customers and provided expert sales and service to drive revenue.

Sales Associate

Zara
10.2019 - 11.2020
  • Greeted customers with a pleasant manner upon their entry into the store and assisted them with any questions and concerns
  • Assisted customers in the fi ing room, requested inventory from the stockroom based on customer requests
  • Managed a checkout line, assisted customers with checking out, returning items, and general questions
  • Performed all checkout procedures effectively and accurately, maintained neat and clu er free work area and checkout area
  • Helped customers find specific products, answered questions and offered product advice
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Sales Associate

Express
11.2018 - 10.2019
  • Greeted customers as they walked in with a warm manner
  • Assisted on a averages of 60 customers per day
  • Directed customers on purchases based on interests and promotions
  • Suggested stored credit card to customers, on a average about 5-10 customers signed up for the store credit card per day
  • Performed extensive upkeep of the store during store hours and after closing, this includes assembling shelves and restocking items
  • Stocked and organized new inventory, maintained the latest product knowledge and information on product lines
  • Operated checkout lines, handled retail equipment such as barcode scanner and cash register
  • Processed credit card, debit card, cash, gift card, and store credit transactions.

Volunteer

Touching Miami With Love
03.2018 - 05.2018
  • Responsible for organizing and analyzing office documents
  • Responded to phone calls, responsible for signing out students when parents collected them
  • Assembled snacks to be handed out to the students, assisting students with any homework or school assignments.

Front desk intern

Miami Dade college
01.2016 - 04.2017
  • Assisted students in the student center by creating parking decals, creating student identification cards and providing information of upcoming activities, events and clubs
  • Answered and transferred phone calls when needed to and assisted with filing and organizing documents.

Education

AA - Business Administration

Miami-Dade community college
12.2021

Skills

  • Customer Service
  • Microsoft
  • Data Entry
  • Office administration
  • Sales
  • Detail oriented
  • Team work
  • Interpersonal Communication
  • Strategic Planning
  • Staff Training
  • Documentation
  • Microsoft Word
  • Customer Satisfaction
  • Customer Experience
  • Workplace Safety

Timeline

Intern

Touching Miami With Love
05.2023 - 07.2023

Warehouse Associate

Amazon Warehouse
08.2022 - 04.2023

Sales Consultant

K&G Fashion
01.2022 - 08.2022

Sales Associate

Zara
10.2019 - 11.2020

Sales Associate

Express
11.2018 - 10.2019

Volunteer

Touching Miami With Love
03.2018 - 05.2018

Front desk intern

Miami Dade college
01.2016 - 04.2017

AA - Business Administration

Miami-Dade community college

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