TALESHA SIMS
Castle Hayne,NC
Summary
Highly skilled and dedicated professional with expertise in customer service, healthcare support, and patient advocacy. Committed to providing compassionate care, ensuring positive patient experiences, and collaborating effectively with healthcare professionals. Strong organizational abilities and attention to detail contribute to maintaining a high level of professionalism and integrity. Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
8
8
years of professional experience
Work History
In School Suspension Coordinator
New Hanover County Schools
08.2023 - Current
- Reduced instances of problem behaviors by implementing effective behavior management strategies.
- Streamlined data collection processes for tracking student progress and adjusting intervention plans as needed.
- Promoted positive school climate through proactive prevention measures and targeted interventions.
- Served as an expert resource on behavioral issues, offering guidance to staff members faced with challenging situations or complex cases.
- Worked closely with teachers to support the implementation of classroom management strategies that promoted a consistent and structured learning environment for all students.
- Supervised student behavior during daily academic routines to secure safety of students and staff.
Customer Service Representative/Intake Specialist
Medac Urgent Care
01.2016 - Current
- Fulfilled various responsibilities related to healthcare support and patient advocacy
- Streamlined call center processes for improved efficiency and reduced wait times.
- Assisted healthcare professionals with clinical procedures, such as taking vital signs, preparing examination rooms, and sterilizing medical instruments.
- Acted as a liaison between patients and healthcare providers, advocating for patients' needs, concerns, and preferences.
- Managed administrative tasks, such as verifying insurance information, updating patient records, and handling billing and coding processes.
- Communicated with patients, healthcare professionals, and other staff members to ensure smooth workflow and effective care coordination.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Medical Assistant/Patient Representative
Atlantic Brain & Spine
01.2020 - 07.2023
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Education
Certified Medical Assistant -
Caring For Life
Castle Hayne, NCHigh School Diploma -
Emsley A Laney High School
Wilmington, NC06.2006
Skills
- Customer Service
- Problem-Solving
- Attention to Detail
- Empathy and Compassion
- Administrative Leadership
- Consulting
Personal Information
Customer Service and Advocate Specialist
References
- Twyna Bell MA,LPC,PSC, Licensed Behavioral Health Practitioner, 910.231.3238
- Onjenita Hicks, Administrator, 910.622.0911
Timeline
In School Suspension Coordinator
New Hanover County Schools
08.2023 - Current
Medical Assistant/Patient Representative
Atlantic Brain & Spine
01.2020 - 07.2023
Customer Service Representative/Intake Specialist
Medac Urgent Care
01.2016 - Current
Certified Medical Assistant -
Caring For Life
High School Diploma -
Emsley A Laney High School
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