Taletha Boucher
Radcliff,Kentucky
Summary
Skilled in navigating complex technical environments with a solid background as a Computer User Support Specialist. Possess strong troubleshooting capabilities and adept at providing solutions to enhance system functionality and user satisfaction. Demonstrated ability to communicate effectively with users, ensuring understanding and proper use of software and hardware. Improved help desk response times and user experience through proactive support and training initiatives.
Overview
10
10
years of professional experience
Work History
Customer Support Specialist
InspiriTec
Fort Knox, KY
01.2024 - 07.2024
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
- Investigated customer complaints regarding product quality or service rendered.
- Created detailed reports on customer feedback for management review.
- Analyzed customer complaints and service trends to identify and correct systematic issues.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Prioritized workloads to meet customer needs and maintain established deadlines in fast-paced environment.
- Maintained positive working relationship with fellow staff and management.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Performed variety of clerical and administrative duties pertaining to on-site support.
Regional Truck Driver
Pegasus Transportation Services
Louisville, KY
03.2021 - 12.2023
- Responded quickly to emergency situations such as accidents or breakdowns.
- Checked load security prior to departure and during stops along the way.
- Delivered freight in an efficient, timely, and courteous manner while adhering to company policies and procedures.
- Verified accuracy of shipment paperwork before leaving the loading dock or warehouse premises.
- Maintained cleanliness inside cab area as well as outside truck body at all times.
- Performed pre-trip inspections of trucks to ensure safe operation and compliance with federal regulations.
- Communicated regularly with dispatchers regarding routes taken and changes due to traffic conditions or other factors affecting delivery schedules.
- Drove tractor trailer combinations over long distances to deliver goods to customers in a timely manner.
- Obtained signatures needed to complete and process paperwork.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
Over the Road Truck Driver
Covenant Transport
Chattanooga, TN
06.2020 - 02.2021
- Managed paperwork related to shipments such as manifests and bills of lading.
- Delivered goods safely and efficiently according to delivery schedule.
- Inspected vehicle before and after trips to ensure safe operation.
- Reported any mechanical problems or vehicle damage to supervisor immediately.
- Maintained truck logbook, including records of fuel purchases, mileage, and other relevant information.
- Verified the accuracy of shipping documents for each load.
- Followed all applicable state and federal laws while driving long distances.
- Hooked and unhooked trailers from tractor and converter dollies.
- Managed unexpected emergencies and route changes with calm and professionalism.
- Maintained safe driving habits to protect property and general public on roadways.
- Obtained signatures needed to complete and process paperwork.
- Processed shipment documents neatly and efficiently for each load.
Daycare Worker
Academy of Learning
Radcliff, KY
08.2019 - 02.2020
- Instructed young children in basic educational concepts such as numbers, shapes, colors, letters.
- Developed age-appropriate curriculums to meet the individual needs of each child.
- Ensured proper supervision of all activities including outdoor playtime.
- Organized and maintained a safe, clean, and developmentally appropriate environment for children.
- Assisted in potty training and diapering children as needed.
- Provided snacks and meals in accordance with dietary guidelines.
- Encouraged positive behavior by providing praise and reinforcement of desired behaviors.
- Monitored children's play activities to ensure safety.
- Engaged children in creative play activities such as art projects, music time, story time.
- Responded promptly to any parent inquiries or complaints about the care provided at the facility.
- Communicated regularly with parents regarding their child's progress or concerns.
Sewing Operator
AAFES
Fort Knox, Kentucky
09.2018 - 05.2019
- Monitored stitch quality during production runs and adjusted tension as needed for various fabrics.
- Maintained a clean working area by sweeping floors and wiping down equipment surfaces regularly.
- Read work orders and followed instructions to determine type of operation required.
- Followed safety guidelines when operating machinery in order to prevent injuries on the job.
- Used scissors or knives to cut excess threads from finished products.
- Inspected sewn items for defects such as missed stitches, puckering seams and incorrect seam allowance widths.
- Replaced worn needles, bobbins and other parts as needed to keep machines in good operating condition.
Daycare Assistant
Child Youth Services
Fort Knox, KY
03.2018 - 08.2018
- Participated in professional development opportunities related to childcare best practices.
- Provided supervision and care to young children ranging from infants to pre-school age.
- Established routines that provided consistency for young learners resulting in better behavior management skills.
- Followed all state regulations pertaining to childcare facilities including sanitizing materials after use by multiple children.
- Supported teachers in planning lessons that were developmentally appropriate for each age group.
- Helped with mealtime preparation and cleanup including serving food, setting tables, washing dishes.
- Motivated children to participate in various tasks encouraging them to be independent thinkers while having fun at the same time.
- Communicated effectively with families on a regular basis regarding any changes in behavior or health issues.
Warehouse Worker
Metalsa Etown
Elizabethtown, KY
11.2017 - 02.2018
- Maintained stock levels in accordance with company policies.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Organized warehouse space for efficient storage of products.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Packed boxes and stock using organizational guidelines.
Customer Service Cashier
Fivestar gas station
Elizabethtown, KY
04.2014 - 05.2015
- Provided excellent customer service by helping customers locate items they were looking for.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Balanced cash drawers at the end of each shift.
- Operated cash registers to process payments for goods and services.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Greeted customers and provided friendly customer service.
- Processed credit card transactions accurately and efficiently.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
Education
Certificate - Medical Assistant
Whitney M Young Job Corp
Simpsonville, KY12-2017
High School Diploma -
North Hardin High School
Radcliff, KY06-2013
Skills
- Customer service excellence
- IT system support
- Customer Relationship Management (CRM)
- CRM Software
- Complaint Handling
- Quality Assurance
- Appointment Scheduling
- Problem-solving abilities
- Adaptability
- Time management abilities
- Attention to Detail
Timeline
Customer Support Specialist
InspiriTec
01.2024 - 07.2024
Regional Truck Driver
Pegasus Transportation Services
03.2021 - 12.2023
Over the Road Truck Driver
Covenant Transport
06.2020 - 02.2021
Daycare Worker
Academy of Learning
08.2019 - 02.2020
Sewing Operator
AAFES
09.2018 - 05.2019
Daycare Assistant
Child Youth Services
03.2018 - 08.2018
Warehouse Worker
Metalsa Etown
11.2017 - 02.2018
Customer Service Cashier
Fivestar gas station
04.2014 - 05.2015
Certificate - Medical Assistant
Whitney M Young Job Corp
High School Diploma -
North Hardin High School
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