Takara Alexander

Sales Coordinator

Allied Motion Technologies (Emoteq Corporation)

11.2011 - Current

Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
Streamlined sales processes for improved efficiency and customer satisfaction.
Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
Reduced errors during sales and service processes by devising and deploying template responses.
Submitted reports to senior management and sales reps to aid in business decision-making and planning.
Researched issues to obtain appropriate answers to customer inquiries.
Cultivated long-lasting relationships with existing clients by providing ongoing support throughout the post-sales process.
Managed portfolio of key accounts and maintained excellent levels of customer satisfaction
Streamlined training processes for orders, tracking, expense recording and sale protocols to increase employee productivity
Educated staff on strategies for handling difficult customers and challenging situations.
Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
Engaged clients in person and over phone to answer questions and address complaints.
Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
Resolved customer service issues using company processes and policies and provided updates to customers.
Responded to customer calls and emails to answer questions about products and services.
Streamlined customer service processes for increased efficiency and improved response times.
Investigated and resolved accounting, service and delivery concerns.
Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Reduced process inconsistencies and effectively trained team members on best practices and protocols.