Takara Alexander
Sales Coodinator
Tulsa,OK
Summary
Hardworking Sales Coordinator enthusiastic about learning the Applications Engineering field inside and out. Leveraged problem-solving abilities and proficiency in Microsoft Dynamics 365 MRP to streamline processes and enhance customer satisfaction. Proficient in using independent decision-making skills and sound judgement to positively impact company success. Strong communication skills and customer relationship management have led to continued customer satisfaction, embodying a blend of strategic insight and operational excellence.
Overview
13
13
years of professional experience
Work History
Sales Coordinator
Allied Motion Technologies (Emoteq Corporation)
11.2011 - Current
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
- Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
- Reduced errors during sales and service processes by devising and deploying template responses.
- Submitted reports to senior management and sales reps to aid in business decision-making and planning.
- Researched issues to obtain appropriate answers to customer inquiries.
- Cultivated long-lasting relationships with existing clients by providing ongoing support throughout the post-sales process.
- Managed portfolio of key accounts and maintained excellent levels of customer satisfaction
- Streamlined training processes for orders, tracking, expense recording and sale protocols to increase employee productivity
- Educated staff on strategies for handling difficult customers and challenging situations.
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Engaged clients in person and over phone to answer questions and address complaints.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Responded to customer calls and emails to answer questions about products and services.
- Streamlined customer service processes for increased efficiency and improved response times.
- Investigated and resolved accounting, service and delivery concerns.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Education
Some College (No Degree) - Sociology
Southern Illinois University Carbondale
Carbondale, ILSkills
- Problem-solving abilities and analytical thinking
- Familiar with quoting process and Solidworks
- Great attention to detail
- Proficient in Microsoft Dynamics 365 MRP, MS Office, Remedy, and AS400 Systems
- Excellent verbal and written communication
- Problem Anticipation and Resolution
- Customer Account and Relationship Management
- Customer Support & Troubleshooting
- Multitasking and Prioritizing
- Effective Communication
Timeline
Sales Coordinator
Allied Motion Technologies (Emoteq Corporation)
11.2011 - Current
Some College (No Degree) - Sociology
Southern Illinois University Carbondale
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