Shaikh Ahmed
Sterling Heights
Summary
Dynamic and adaptable professional with a robust background in construction, operations management, technical troubleshooting, and customer service. Proven expertise in system diagnostics, software implementation, and delivering comprehensive technical support. Exceptional problem-solving abilities enhance system performance and elevate user satisfaction. Recognized for strong communication skills and a commitment to fostering collaborative teamwork in diverse environments.
Overview
8
8
years of professional experience
Work History
Store Manager
Qamaria Yemeni Coffee
07.2022 - Current
- Oversee daily business operations including payroll, inventory, scheduling, and customer service.
- Train, lead, and manage staff while maintaining quality and performance standards.
- Handle bookkeeping, vendor ordering, and financial tracking.
- Resolve escalated customer concerns and ensure positive business reputation.
Driver
Uber / Lyft
07.2021 - 07.2024
- Provided safe, reliable transportation with strong customer satisfaction.
- Maintained professionalism, punctuality, and communication with passengers.
Phone Sales & Technical Support
Boost Mobile
10.2021 - 10.2022
- Provided device troubleshooting, repairs, and software support to customers.
- Assisted customers in selecting products and services tailored to their needs.
- Delivered technical solutions with patience and professionalism.
Handyman
Adam Construction
09.2019 - 09.2021
- Installed drywall, tiles, and flooring in renovation projects.
- Performed demolition and finishing work with attention to detail.
- Worked directly with clients to deliver quality results and meet deadlines.
Cashier / Inventory / Stocker
Haramain International Foods
08.2018 - 09.2019
- Managed point-of-sale transactions, stocked merchandise, and monitored inventory levels.
- Delivered strong customer service and maintained store organization.
Laborer
A1 Construction
05.2018 - 08.2018
- Performed demolition, masonry, and site preparation in residential and commercial environments.
- Assisted skilled tradesmen and ensured job-site safety and productivity.
Education
High School Diploma -
Oakland International Academy
01.2016
Some College Coursework - Construction Management
Henry Ford College
Dearborn, MISkills
- English & Arabic (Bilingual)
- Operations Management & Team Leadership
- Technical Troubleshooting & Mobile Repair
- Inventory Control & POS Systems
- Payroll, Bookkeeping, Scheduling
- Customer Service & Client Communication
- Customer relations
- Problem-solving
- Drywall, Flooring, Demolition, Tile, Masonry, Remodeling
- Multitasking and organization
- Training and mentoring
- Recruitment and hiring
Languages
Arabic
Native or Bilingual
Timeline
Store Manager
Qamaria Yemeni Coffee
07.2022 - Current
Phone Sales & Technical Support
Boost Mobile
10.2021 - 10.2022
Driver
Uber / Lyft
07.2021 - 07.2024
Handyman
Adam Construction
09.2019 - 09.2021
Cashier / Inventory / Stocker
Haramain International Foods
08.2018 - 09.2019
Laborer
A1 Construction
05.2018 - 08.2018
High School Diploma -
Oakland International Academy
Some College Coursework - Construction Management
Henry Ford College