Talha Arif
Kissimmee,FL
Summary
Guest services professional known for maintaining high standards and achieving results. Proven track record in enhancing guest experiences and resolving concerns. Reliable team collaborator who adapts well to changing needs, showcasing strong interpersonal and communication skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Guest Service Representative
Springhill Suites By Marriott
01.2025 - Current
- Deliver exceptional customer service by addressing inquiries and resolving issues promptly.
- Manage guest check-ins and check-outs efficiently, ensuring smooth operations.
- Assist in maintaining accurate reservation records using hotel management software.
- Collaborate with team members to enhance guest experiences through effective communication.
- Train new staff on best practices for guest interactions and operational procedures.
- Coordinate with housekeeping and maintenance teams to address guest requests promptly.
- Handle payment transactions accurately, maintaining proper cash handling procedures at all times.
Pharmacy Technician
CVS Pharmacy
04.2024 - 11.2024
- Provide exceptional customer service by maintaining satisfactory key performance indicators including a 10 out of 10 net promoter customer service score.
- Accurately processed prescription orders with efficiency, quality, and integrity in accordance with FDA and HIPAA requirements.
- Collaborate with various healthcare stakeholders including physicians and insurance companies to deliver quality standard of care at all times.
- Successfully adhere to all compliance training requirements including continuous learning opportunities.
Store Associate
CVS Pharmacy
03.2023 - 03.2024
- Provided exceptional customer service by maintaining satisfactory key performance indicators including a 5 out of 5 net promoter customer service score.
- Led efforts to ensure efficient and effective real-time inventory across various departments of the store.
- Ensured compliance of safety protocols required by corporate management at all times.
Shift Leader
Dunkin Donuts
06.2019 - 03.2020
- Oversaw day-to-day operation for the entire store and supervised 2 – 3 associates per shift.
- Implemented staffing forecast by utilizing data and planning headcount in partnership with Senior Management.
- Maintained service excellence by overseeing customer feedback.
- Led training and orientation efforts for roughly 15% – 20% of staff.
- Oversaw compliance objectives concerning store opening/closing and shift change timeframes.
Crew Member
Dunkin Donuts
01.2019 - 05.2019
- Worked with various vendors through different communication channels – including e-mail, phone, and text – to solve issues and provide stellar customer service.
- Increased productive efficiency by implementing operational changes within the food/beverage division.
- Worked collaboratively in a team environment to build strong relationships with customers and network stores.
- Maintained proficient and safe working conditions for both team members and customers.
Education
Associate in Arts -
Valencia College
12.2025
High School Diploma - undefined
Osceola High School
08.2020
Certification
Certified Pharmacy Technician
Languages
Fluent in spoken Urdu and Punjabi
Timeline
Guest Service Representative
Springhill Suites By Marriott
01.2025 - Current
Pharmacy Technician
CVS Pharmacy
04.2024 - 11.2024
Store Associate
CVS Pharmacy
03.2023 - 03.2024
Shift Leader
Dunkin Donuts
06.2019 - 03.2020
Crew Member
Dunkin Donuts
01.2019 - 05.2019
High School Diploma - undefined
Osceola High School
Associate in Arts -
Valencia College
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