Salesforce CRM
TALHA MEMON
6x Salesforce Certified Analyst
Johnson City,TN
Summary
Salesforce Certified Analyst with 5+ years of expertise in Salesforce CRM, focusing on advanced automation and process optimization. Skilled in enhancing operational efficiency, reducing friction, and driving improved team performance and results.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
6
6
Certificates
Work History
Salesforce Analyst
Anteriad
10.2022 - Current
- Integrated Monday.com with Salesforce instance, enhancing collaboration and workflow efficiency
- Converted process builders to flows, improving automation and streamlining business processes
- Integrated Conga Composer, resulting in a 30% reduction in turnaround times and a 25% increase in efficiency
- Integrated Klue, resulting in a 40% increase in lead generation and a 25% improvement in customer relationship management
- Partnered with sales and marketing teams to integrate HubSpot, resulting in a 30% increase in lead management efficiency
- Oversaw the company's Salesforce instance, implementing custom features and functionality with Apex and Visualforce pages
- Improved data accuracy and decision-making through routine data audits and custom reports/dashboards
- Increased Salesforce proficiency and scalability through end-user training and support.
Salesforce Administrator
Persado
03.2022 - 08.2022
- Developed workflows automating lead routing, escalation, and email alerts, resulting in a 25% increase in lead conversion rates
- Implemented role hierarchies, shared rules, and recorded level permissions for secure access to 50+ users
- Customized dashboards tracking productivity and performance, resulting in a 15% increase in sales revenue
- Streamlined data entry by importing 10,000+ records into Salesforce using Data Loader
- Collaborated with stakeholders to design intuitive screen layouts for 2 new web applications
- Ensured data accuracy with 10+ custom validation rules, formulas, reports, and dashboards
- Provided post-implementation support to 30+ end-users.
Tech Support
Startek
07.2021 - 03.2022
- Handled and resolved over 500 end-user support requests with a 95% customer satisfaction rating
- Onboarded over 100 new client accounts with 98% accuracy while providing Tier 1 IT support
- Resolved 100+ technical issues, reducing downtime by 30% and increasing productivity by 85%.
Salesforce Analyst
Eastman Chemical
02.2020 - 04.2021
- Collaborated with end-users to develop and implement 10+ new processes, resulting in a 25% increased operational efficiency
- Configured reports and dashboards, custom objects and fields, achieving a 30% increase in data analysis efficiency
- Automated workflows using Process Builders, Flows, and Validation Rules to reduce manual errors by 95%
- Administered user-acceptance testing to validate system performance
- Integrated Monday.com with Salesforce instance, enhancing collaboration and workflow efficiency.
Project Manager
Eastman Chemical
01.2020 - 07.2020
- Managed a multimillion-dollar project, overseeing both schedule and performance
- Developed comprehensive project plans and allocated necessary resources to meet objectives, ensuring realistic timelines and checkpoints were in place
- Managed the full project lifecycle, including the development of risk mitigation plans and implementation methodologies to control costs and meet milestones.
Systems Analyst
Eastman Chemical
09.2019 - 12.2019
- Analyzed SAP reports, collaborated on business requirements, and improved incident resolution through effective Service-Now administration
- Created, enhanced technical documentation, and designed workflows for optimized record processing
- Developed and updated user procedures, addressing performance issues and administering common platform applications
- Collaborated on the development of 10+ in-house applications, contributed to system transitions, and resolved issues through research
- Documented project scope, defined business goals, and monitored tasks to enhance business functions.
IT Risk Audit | Intern
Ernst & Young
05.2019 - 08.2019
- Handled 10+ audits on SOC 1 and IT Controls, identifying 50+ control gaps in processes, procedures, and systems, and recommending effective methods for improvement
- Developed a comprehensive understanding of the company's audit method, approach, and tools while working on multiple engagements with the advisory team
- Prepared 100+ accurate audit papers and supporting documentation resulting in zero audit findings being challenged or revised
- Demonstrated strong commitment to meeting deadlines and achieving perfect attendance.
Manager
Exxon Franchise
08.2011 - 06.2019
- Administered office operations and finances, handling large deposits exceeding $40,000 and overseeing a team of 5 employees
- Trained and cross-trained team members to optimize performance
- Optimized business operations by evaluating suppliers for quality, timeliness, and compliance while adjusting job assignments and schedules to meet dynamic business needs and customer demands
- Improved team performance and customer satisfaction by training new employees and closely monitoring team member performance to assess and address problematic practices.
Retail Business Owner
Bristol Eagle Inc
04.2016 - 06.2017
- Launched and sold profitable retail business, optimizing procurement and supply chain for $1M annual savings
- Increased profits 20% via exceptional customer service and sales auditing
- Directed finances by implementing budgets, reducing costs by 15%, and increasing revenue by 20% via sales and marketing tactics
- Achieved 25% increase in customer satisfaction rates through successful consultation
- Ensured 100% accurate financial reporting in QuickBooks
- Led financial operations, prepared bank deposits, and monitored promotions resulting in 15% increased sales and profit levels.
Education
Bachelor of Science - Computing
East Tennessee State University
Johnson City, TN 06.2017 - 05.2019
Skills
Salesforce Service Cloud Consultant
Certification
Salesforce Associate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
RemoteImportant To Me
Paid time offFlexible work hoursCompany CultureWork-life balanceWork from home optionCareer advancementTeam Building / Company RetreatsSoftware
Timeline
Salesforce Analyst
Anteriad
10.2022 - Current
Salesforce Administrator
Persado
03.2022 - 08.2022
Tech Support
Startek
07.2021 - 03.2022
Salesforce Analyst
Eastman Chemical
02.2020 - 04.2021
Project Manager
Eastman Chemical
01.2020 - 07.2020
Systems Analyst
Eastman Chemical
09.2019 - 12.2019
IT Risk Audit | Intern
Ernst & Young
05.2019 - 08.2019
Bachelor of Science - Computing
East Tennessee State University
06.2017 - 05.2019
Retail Business Owner
Bristol Eagle Inc
04.2016 - 06.2017
Manager
Exxon Franchise
08.2011 - 06.2019
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