Summary
Overview
Work History
Education
Skills
Languages
Timeline
Receptionist

Tali Billings

Dover,NH

Summary

Experienced professional with a passion for the medical field, eager to leverage planning and communication talents in a Patient Access role. Known for resourcefulness and exceptional time management skills, dedicated to delivering top-notch customer service to patients. Seeking a career opportunity to make a positive impact and contribute to the healthcare industry.

Overview

25
25
years of professional experience

Work History

Patient Account Representative II

Mass General Hospital
10.2023 - 05.2025
  • Managed patient inquiries regarding account balances and insurance coverage.
  • Processed billing and payment transactions efficiently and accurately.
  • Collaborated with healthcare providers to resolve patient account discrepancies.
  • Utilized electronic health record systems to maintain up-to-date patient information.
  • Assisted in training new staff on patient account protocols and software systems.
  • Educated patients on billing procedures and available financial assistance options.
  • Analyzed account trends to identify opportunities for process improvements and enhanced service delivery.
  • Streamlined communication between patients, insurance companies, and hospital departments.
  • Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
  • Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
  • Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
  • Facilitated smooth communications between patients, providers, and insurers, fostering an atmosphere of trust and collaboration.
  • Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
  • Conducted regular audits of patient accounts, identifying discrepancies and rectifying errors as needed.
  • Enhanced patient satisfaction by promptly addressing inquiries and resolving account issues.
  • Identified trends in unpaid accounts, developing targeted solutions for improved revenue recovery.
  • Utilized computer programs to create invoices, letters, and other documents.
  • Educated patients on financial policies, promoting understanding of their responsibilities within the healthcare system.
  • Monitored flags and resolved urgent items with accuracy and efficiency.
  • Maintained office inventory and organized supplies for efficiency and expected needs.
  • Responded to customer inquiries and provided detailed account information.
  • Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.

Paraprofessional

Dover School District SAU 11
09.2018 - 06.2023
  • Deliver assistance to teachers and students with special needs, including those with physical and mental disabilities
  • Teach and assist children individually and in small groups to reinforce learning concepts presented by teachers
  • Instruct children to exercise letter sounds, words, colors and basic social skills
  • Fostering reasoning and problem-solving through active exploration games and activities
  • Monitoring students’ progress with individual charts and files
  • Administer and assist children in classrooms, halls, cafeterias, school yards, gymnasiums and on field trips

Substitute Teacher

Dover School District SAU 11
09.2018 - 10.2018
  • Follow and teach lesson plans assigned by permanent teacher for students in grades Kindergarten through 12th grade
  • Determined appropriate consequences for inappropriate student behavior according to the classroom behavioral system
  • Work and communicate with counselors, teachers, parents and support staff to promote positive student behavior
  • Supervise and enforce safety and work to ensure the highest standards in each classroom
  • Delivered engaging lesson plans to maintain student interest and participation.
  • Implemented classroom management strategies to foster a positive learning environment.
  • Adapted instructional materials to meet diverse student needs effectively.
  • Collaborated with full-time teachers to ensure continuity of educational objectives.
  • Maintained accurate attendance records and communicated absences to administration.
  • Monitored student progress and provided feedback to assist in academic growth.
  • Utilized technology tools for remote learning and digital classroom engagement.
  • Supported students during assessments, ensuring a calm testing atmosphere.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
  • Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.

Preschool and Recreational Teacher/Coach

Atlantic Gymnastics
11.2017 - 06.2018
  • Prepare lesson plans for recreational lessons in conjunction with the head instructor
  • Observe and spot athletes to ensure a safe environment
  • Fill out accident reports if necessary as well as apply first aid
  • Communicate with parents, staff and the general public
  • Incorporate virtue and character education into all classroom settings
  • Analyzed performance metrics to identify areas for program enhancement and development.
  • Facilitated workshops on best practices in coaching, focusing on skill progression and safety standards.
  • Collaborated with management to implement strategic initiatives that improved team performance and student outcomes.
  • Evaluated instructor performance through observations, providing constructive feedback for continuous improvement.
  • Cultivated a positive learning environment by promoting teamwork among coaching staff and students.
  • Streamlined communication processes between instructors, ensuring alignment on curriculum goals and expectations.
  • Improved student communication skills by incorporating group activities and presentations into the curriculum.
  • Promoted a positive classroom environment with a focus on mutual respect and collaboration among students.
  • Evaluated student progress regularly through formative assessments, providing timely feedback and modifying instruction as needed.
  • Established effective classroom routines that maximized instructional time while minimizing disruptions.
  • Incorporated real-world examples into lessons to increase relevance and engagement, better preparing students for future career success.
  • Assisted fellow teachers in developing strategies to improve instructional practices, resulting in improved student performance.
  • Prepared instructional materials for group and one-on-one use to comply with established curriculum.
  • Provided assistance to faculty and staff by teaching classes, conducting orientation programs, and issuing transcripts.
  • Managed circulation services and front desk activities to render excellent service to library patrons.

Cashier/Customer Service Desk

Durham Marketplace
05.2000 - 02.2014
  • Filled shelves with products in a timely fashion
  • Communicate with customers to help them find specific products throughout the store
  • Cash handling and POS transactions
  • Created a positive experience for customers, other professionals and myself
  • Maintained customer satisfaction with forward thinking strategies
  • Fielded questions and followed through based on customer needs
  • Provided primary customer support in a fast-paced environment
  • Answered customer telephone calls promptly to avoid wait hold times
  • Resolved customer complaints and issues promptly and professionally
  • Maintained a clean and organized work environment

Provisioner

Bayring Communications
04.2009 - 03.2012
  • Place orders for new and existing customer services
  • Follow up on orders to ensure timely and accurate installations
  • Communicate with technicians to ensure customer satisfaction of install
  • Correspond with other telecommunication companies for port orders
  • Troubleshooting with the repair department to promptly solve customer issues
  • Send faxes, answer multi-line telephone system, make copies, filing
  • Developed proficiency in Microsoft Word, Microsoft Excel, Microsoft Outlook Email
  • Developed and implemented efficient procurement strategies, enhancing supply chain reliability.
  • Collaborated with cross-functional teams to streamline operations and improve service delivery.
  • Oversaw vendor relationships, negotiating contracts to optimize cost-efficiency and quality standards.
  • Led initiatives to reduce lead times in provisioning, improving overall operational efficiency.
  • Conducted thorough testing of new hardware components prior to deployment, ensuring optimal system performance upon installation.
  • Stayed current on regulatory compliance guidelines pertaining to telecommunications infrastructure, guaranteeing conformity with industry standards throughout provisioning activities.
  • Collaborated with sales teams to ensure seamless transition from contract negotiation to service implementation phases for new clients.
  • Provided exceptional troubleshooting support during post-installation periods, quickly resolving any reported issues or concerns from clients.
  • Developed strong working relationships with key stakeholders to foster collaboration on projects and initiatives related to provisioning.
  • Participated in ongoing professional development opportunities aimed at honing technical skills and staying current with advancements in the field of telecommunications provisioning.
  • Contributed to overall company growth by actively seeking opportunities for process improvement, cost reduction, and service enhancement within the scope of provisioning responsibilities.
  • Assisted in the preparation of detailed project reports for presentation to upper management, showcasing key achievements and progress updates related to provisioning activities.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Kept work areas neat, clean and free from debris.
  • Interacted with guests in friendly and knowledgeable way.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.

Cashier/Sales Associate/Bookkeeping

Home Depot
04.2006 - 04.2009
  • Processed accurate and efficient sales and return transactions
  • Maintained reports of transactions and POS sales
  • Maintained customer satisfaction with forward thinking strategies
  • Fielded questions and focused on addressing customer needs and resolving issues
  • Answered customer telephone calls promptly to avoid long hold times
  • Resolved customer complaints and issues promptly and professionally
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers with product inquiries and purchase decisions.
  • Maintained accurate cash drawer and balanced registers at end of shifts.
  • Trained new cashiers on operational procedures and best practices.
  • Enhanced checkout speed through effective time management and organization skills.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Enhanced shopping experience, provided product information and location assistance.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Reduced processing errors by meticulously following transaction procedures.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Learned duties for various positions and provided backup at key times.
  • Used POS system to enter orders, process payments and issue receipts.

Education

Associate of Science - Business Management

Granite State College
Portsmouth, NH
12.2014

Elementary Education, Psychology and Communications

Keene State College
Keene, NH
01.2005

High School Diploma - undefined

Oyster River High School
Durham, NH
01.2003

Skills

  • Client rapport building
  • Effective team collaborator
  • Adaptable in challenging situations
  • Efficient time management
  • Skilled in fostering collaborative connections
  • Proficient in managing classroom dynamics
  • Flexible problem solver
  • Building professional relationships
  • Classroom management
  • Relationship building and management
  • Student engagement
  • Behavior management
  • Group and individual instruction
  • Verbal and written communication
  • Lesson plan implementation

Languages

English

Timeline

Patient Account Representative II

Mass General Hospital
10.2023 - 05.2025

Paraprofessional

Dover School District SAU 11
09.2018 - 06.2023

Substitute Teacher

Dover School District SAU 11
09.2018 - 10.2018

Preschool and Recreational Teacher/Coach

Atlantic Gymnastics
11.2017 - 06.2018

Provisioner

Bayring Communications
04.2009 - 03.2012

Cashier/Sales Associate/Bookkeeping

Home Depot
04.2006 - 04.2009

Cashier/Customer Service Desk

Durham Marketplace
05.2000 - 02.2014

Elementary Education, Psychology and Communications

Keene State College

High School Diploma - undefined

Oyster River High School

Associate of Science - Business Management

Granite State College

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Tali Billings